Hotel Ambassador Merida

1 Grace Rowley - 3 months ago

If I could leave zero stars I would. They hotel is dirty. The rooms are small. They don’t have any in room safe. And the staff steals. My partner and I had 400 dollars left in wallets hidden in our bags and when we got back 200 dollars (100 dollars from each of us) was stolen. We told the front desk and they told us to wait 5 mins while they handled it. An hour later they said that the maid who cleaned our room wouldn’t be back until tomorrow and they would ask him. He isn’t going to admit that he stole from us. The service here is terrible and there is no ethics. Avoid at all costs

1 Andrea Perez - a month ago

Very bad experience. Everything is falling apart; the internet/wifi doesn't work at all; the signal would come and go and you were only able to use it in the hallways not in the room. Also the tv looks terrible. Wouldn't recommend it at all.

1 Sab GK - 6 months ago

NOT a 4 start hotel. The staff is friendly and professional but the hotel may easily be falling apart at this very moment.
Our ‘view’ was the water tanks and it had the worst smell of cigarettes.

The elevator was a mortal trap, we walked up 5 floors than taking it - there are no signs or any kind of safety measures inside, and the doors kept closing on guests.

The bathroom was the worse thing of it all. It could barely fit a child inside and you need to squeeze yourself between the sink and the toilet to be able to close the door. What you don’t see in the pictures is that it was taken from the tiny space between the shower door and the toilet seat overall it must be 1.5x1 mtrs no more.

SO noisy, there is no isolation in any window and the door is one of the oldest I ever seen in a 4-star hotel. The air conditioner was shaking so much we thought it would fall off the wall. Plus, the curtains do not block the street lights or the morning sun (thank God we brought our blindfolds).

They have at least 4 WIFI lines but none worked, it kept on dropping or didn’t even connected.

Not even a hostal category. We will never ever be fooled by the nice pictures they show online. Maybe they have one renovated room and that’s where they come from but they do NOT reflect the reality. Save your money and go to a hostal or airbnb for the same price.

1 Zlatin Mitzov - 4 months ago

This hotel is below sea level - minus 99.
Room, services nigthmare, there is breakfast included, but we should pay it. Worst hotel in Mexico.

1 Marcelo Giaccaglia - 7 months ago

ROBAN!!! AVOID!! THEY STEAL!!! No confiar en el establecimiento ni sus empleados. Después de pedir que no se hiciera la limpieza, entraron a nuestro cuarto y nos robaron dinero y otras pertenencias. Se levantó una denuncia con la fiscalía general y resulta que esto es común en este hotel. Nadie en hotel parece estar sorprendido del echo, y todos actúan de forma sospechosa incluyendo la gerencia. Que lástima dan que traten al turista de esta manera. No se queden aquí, eviten el disgusto!!
THEY STEAL!! Housekeeper went into our room and stole our money, jewelry and other personal items. We specifically ask for no room service to avoid such events but they did anyways. Do not stay here!! Staff acts strange and it all seems like they are part of the act. No one has apologize or taking any responsibility. Police was contacted and events have been reported, unfortunately this event will go impune, authorities want us the (victim) to follow up with a full lawsuit and a court case in order to charge the housekeeper. What tourist had the time and effort to do such thing? At the end police didn’t even question her, even though she admitted of going into our room without permission. Don’t trust the law in this country as most of you already know how this works here is a perfect example. Save your self a headache and a very uncomfortable experience in Merida, stay somewhere else. Happy Holidays.

1 Latina Dimitrova - 4 months ago

This is the worst hotel I have ever stayed at in my entire life!!! Dirty, old, awful customer service! Avoid!!!

2 Enrique Carrasco - 3 years ago

The prices were reasonable.. but the rooms were not that great ... continental breakfast sucks... they have breakfast buffet but u have to pay extra.. cheaper to eat somewhere else.... now if you want to take some alcohol to your room.. they won’t allow it.. you just can’t drink there!!!.. to be honest there’s better places than this hotel... not recomendable.. just my humble opinion ????????