1
fay day -
a year ago
I do not recommend this hotel because the following are poorly managed: customer service at front desk, housekeeping of guest rooms, and air conditioning units. In addition, basic level rooms do not have windows that let in natural light. Instead all windows open to the hallway, which is very noisy.
During my stay the following were persistent problems:
1. Customer service at front desk
A) the hotel demand customers surrender their identity cards to them, which they keep in file. They make copies of your passport. If you want your identity stolen, stay here. Mexican hotels have this peculiarity where second or third rate hotels like this one will not check customers in unless they give them their official ID for them to make a printed copy. They then file this.Note: THEY DO NOT SPECIFY HOW THEY WILL PROTECT OR SAFEGUARD YOUR INFORMATION AGAINST IDENTITY FRAUD and THEFT.
When I complained that I did not agree with their duplicating and retaining my personal data, they simply said that if I did not like this I could leave their hotel and go somewhere else. As I was out of my country, I couldn’t simply leave.
B) Poor attitude in accommodating customer requests.
Context
When I checked in , I asked what would happen if the room was dirty. To this, front desk staff maliciously sent the doorman to supervise my own inspection of the room to place an added pressure on the time I used and the type of problems I found. Indeed, the glass door to the shower has been allowed to be covered in grime, which is now so thick it’s impossible to clean. Many rooms are this filthy.
When I arrived the A/C did not turn on at all, so this means they do not regularly maintain their electrical units.
Upgrade Request (room dirty with old brownish towels)
I Requested an upgrade given all problems with my room. To this, Esmeralda at front desk asked to cancel my reservation if I didn’t approve.
2 Housekeeping .
A) the bath room was dirty: many long hairs were on the floor and the glass door in the bathroom was filthy.
B) Food on the floor: The cleaner forgot to thoroughly clean the floor. There was a raisin next to the night stand.
B) Bad hotel really!!
They DID NOT UPGRADE the hotel room, and wanted to charge me for providing a clean room immediately. I had to wait over half an hour to access the room. This was simply intolerable. As I was too tired, I had to wait to be assured the room was actually clean.
Sooo, do not stay here. It’s not cleaned professionally, it’s managed poorly and your business is jot appreciated. Instead spend your money elsewhere. Management is largely absent. When O asked to speak to the manager, they refused to tell me when the person was here or to provide an email or phone. Awful, awful place. Stay away if you can.
