Holiday Inn & Suites Guadalajara Centro Historico, an IHG Hotel

0 GalvanRE - 4 months ago

First, let me say that I don't like to write bad reviews but in this case there were a lot of faults and I felt it necessary to do so and to bring the issues to the attention of Management for correction.

I booked a suite and was placed into room 502 which was about the size of a walk in closet with no window. No way was this a suite. I then had to go back to the front desk and asked to move. The room I went into was 315 and there was a serious issue with the AC unit, However the room was twice the size of 502 and for the same price and one that I would consider a suite. I spent the night going in between sweating and freezing. There was also someone elses used face mask handing in the lampshade.

After our day out, we returned at about 10.00 pm to find the parking garage closed. We thought we missed it, so we drove around the block three times trying to find it. We discovered we were at the right place and had to park and go into the hotel. They said yes it is closed and asked us to drive around the block again so that they could open it for us.

The restaurant staff was over the top outstanding and the food was tasty, well prepared and well priced. The bright side to my stay!

There are lots of hotel properties in Guadalajara and I feel that for this hotel to continue making it, they have to up the level of service provided in several areas.

5 Corinna Heesh - 2 months ago

After a stressful last minute search for a hotel we ended up here. It’s an older hotel and I was a little hesitant, however I was pleasantly surprised by the great service, from the young man at the front desk to the valet and bell boys and house keepers. They were prompt and friendly.
The rooms are a little older but it was very clean and they accommodated us with a cot for our second child. The beds were very comfortable. It’s close to lots of places and a fun area to walk. I would definitely stay there again and this is coming from someone that doesn’t like hotels.

5 Cynthia Rodriguez - 2 months ago

Excellent place to stay clean close to downtown, restaurants and shopping
Very clean, friendly and helpful staff
Room was very nice clean and big. Parking was a little tight not to great but other than that it was pretty amazing. We will be staying here again on our next trip. Thank you Holiday Inn

3 John Doe - 4 weeks ago

Perfect location and comfortable beds. A few things to note, parking is tight if available, hotel will generally not check in anyone prior to 3pm regardless if rooms might be available and 1 of my 2 rooms booked, had bed sheets and towels that were not cleaned from prior guest, just folded and bed made up. Value was ok but room for improvement for sure.

4 angie san. - 3 weeks ago

The beds are very comfortable.
The room is a great size.
Two blocks away from the Cathedral.
The entrance is on a busy street.
Underground parking.
Lovely staff.
It’s an older building.
You can do laundry on the six floor.

5 nick Last - 4 months ago

Stayed here for two weeks in April 2022 and the location is perfect, very close to the cathedral and both mercados. The rooms are very clean and the room service is fast and delicious. The front desk workers are very friendly and helpful. We will be staying here again next year. Thank you for the great service

1 R R - a month ago

Room had numerous construction defects, a note was slid under the door stating we needed to leave after our check out time and could not extend. We are not children, we understand we have to leave at check out. Breakfast was a joke, no one approached us to ask us what we wanted to drink. Very limited breakfast items. There was no self serve for drinks. They had the nerve to ask for a tip. Plenty of sirens waking you up at night due to the busy street. It's a hard pass for me.