Vive Cancún Tours & Travel

5 Marla Mello - 10 months ago

I took the tour to Chichen Itza with Ik Kil and Suytun and it was great!!! They super on time (I left from Tulum and the pick up was 7h and they showed up at 7:03h!), great and funny people working with them, the food was great and had vegetarian options at the restaurant, they really don’t stop at shops and you have enough time to enjoy all the stops that the tour makes. Highly recommend it!

1 Denis Dubinin - 5 years ago

We had a travel from this company to Chichen-itza.
The places we arrived were astonishing great, but the tour operator is such a horrible. 1) The bus is from outside looks new, inside the seats are very close to each other, at the back of the bus the Air Conditioner makes a real Ice age period, while at the front it is ok. I told the guide about 6 times concerning that we are freezing, people were really dressing up towels. The biggest problem that you cant control the ac by the adjustable air flows, there are vents that are unadjustable. So i had it taped with adhesive tape!!!!! The guide was a real deack and said that their system cant be warmed up eaven by a 1 degree and the fliw cannot be adjusted too. My god what a hell ride was that. 2) Concerning the guide - hes name is MIKE. He doenst know how to work and speaks monotonic language so i felt asleep most of the time and others dont listen him either 3) places that we visited shaman, souvenirs is ridiculous. An hour wasted time on 6 times overpiced flea things, but for Villabodos town there were 10 minutes!!! ( and 8of them i was looking for adhesive tape to paste the vents of the conditioner)

Arghh if i was able i would post - minus! 5 stars!
The cenote and chichen were great but this doenst concern the operator service it is the heritage of mexican people.

5 Bill - 3 months ago

Had a good time

1 cami Volpini - a month ago

(Translated by Google) The worst company I have ever dealt with, not only did they ask me for an advance through paypal (which is already complex because I did not have an account) but when I finished the reservation and paid the money they told me that they no longer had a place (a despite having confirmed the quota 10 minutes before).

The staff is rude, particularly Cindy attended me, far from apologizing for what happened, they blame the client for having delayed (10 minutes) in making the payment, to all this they ask for proof of everything, but they have not yet returned the money, nor sent proof of the return despite having requested it.

Beyond the scam, the inefficiency, the difficulty in the payment method used, the real impossibility that the quota has finished in 10 minutes when it was already confirmed (which speaks directly of the company garbage that is ) the worst thing is that the employee who attends you not only does not have the decency to apologize and offer a viable solution, but on top of that he washes his hands pretending that it is the sole fault of the client.

Read more opinions I am not the only one who wrote a complaint with the same situation.

(Original)
La peor empresa con la que jamas haya tratado, no solo me pidieron un adelanto por paypal ( lo cual ya es complejo porque no tenia una cuenta) sino que cuando finalice la reserva y pague el dinero me dijeron que ya no tenian mas cupo ( a pesar de haberme confirmado el cupo 10 minutos antes).

El personal es grosero, particularmente a mi me atendió Cindy, lejos de pedir disculpas por lo sucedido, culpan al cliente por haber demorado ( 10 minutos) en hacer el pago, a todo esto te piden comprobantes de todo, pero aun no han devuelto el dinero, ni enviado comprobante de la devolución a pesar de haberlo solicitado.

Mas allá de la estafa, de la ineficiencia, de la dificultad en el metodo de pago empleado, de la imposibilidad real de que el cupo se haya acabado en 10 minutos cuando ya estaba confirmado ( lo cual habla directamente de la basura de empresa que es) lo peor es que el empleado que te atienda no solo no tenga la decencia de disculparse y ofrecer una solución viable, sino que encima se lave las manos pretendiendo que sea culpa exclusiva del cliente.

Lean más opiniones no soy la única que escribió una queja con la misma situación.

3 MrJohannmaiden - 2 years ago

(Translated by Google) The visit was good. But beware, during the tour they want to sell you many things and if you neglect you end up spending so much more than the tour is worth. Some theories explained by the guide have no scientific basis, they are only beliefs of the pre-Hispanic (Mayan) peoples. He who believes in shamans and all that will like it.

(Original)
Las visita fue buena. Pero ojo, durante el tour te quieren vender muchas cosas y si te descuidas terminas gastando tanto más de lo que vale el tour. Algunas teorías que explica el guía no tienen fundamento científico, solo son creencias de los pueblos preispanos (Mayas). El que cree en chamanes y todo eso le va a gustar.

2 HUGO ARLEY - 9 months ago

(Translated by Google) They are an agency that resells the tours of an operator called 13 Baktum which has a terrible service, I acquired the tour to Tolum and of 12 hours of tour we only spent 30 minutes on the site and only 5 minutes to take photos, the rest of the tour It is only to sell you repellent products mayan calendaruos, clean shaman, tequila etc. A lost of money. I do not recommend it, better to do the tour on your own.

(Original)
Son una agencia que revende los tour de un operador llamado 13 Baktum el cual tiene un pesimo servicio, adquiri el tour a Tolum y de 12 horas de tour solo estuvimos 30 minutos en el sitio y solo 5 minutos para tomar fotos, el resto del tour es solo para venderte productos repelentes calendaruos mayas, limpias de chaman, tequila etc. Una perdida de dinero. No lo recomiendo, mejor hacer el tour por cuenta propia.

5 Gema López Martín - a year ago

(Translated by Google) We made the excursion Tour Chichen Itzá, Cenote Ik Kil, Suytun, Valladolid and we were very happy. They are a legit company with years of experience. The only thing that would change would be to spend more time in Chichén Itzá and not go through Valladolid, there is very little free time in Chichén and the explanation is scarce, there is no time to see the whole site, only the most important and it is a shame.

(Original)
Realizamos la excursión Tour Chichen Itzá, Cenote Ik Kil, Suytun, Valladolid y quedamos muy contentos. Son una empresa de fiar con años de experiencia. Lo único que cambiaría sería estar más tiempo en Chichén Itzá y no pasar por Valladolid, hay muy poco tiempo libre en Chichén y la explicación es escasa, no da tiempo a conocer todo el recinto, solo lo más importante y es una pena.