Sandos Cancun

4 Hailey Frutiger - a month ago

We had a great time at this resort! My parents renewed their vows here and the service was beautiful! The contact was great from the staff as well! Food was okay best was probably the pizza in St. Trop and the hibachi! Beach access was perfect. 3 different pools and fun activities during the day like volleyball and the foam parties! Would definitely recommend but be wary if you tend to be a pickier eater! Overall excellent!

2 Johnny Phan - a month ago

I've been to a few resorts in Cancun now, and overall was always happy with the resorts... Unfortunately this was the first resort I've been extremely disappointed in. We got a suite which was overall pretty nice! It had a great view of the beach and pool and there were only a few floors and the elevators never took long. Pools were nice, warm, and roomy, and most of the workers were pretty friendly. The disappointing part was the fact that they don't tell you their 2 best restaurants (the steak house and Japanese hibachi are only open on weekends and you have to reserve early. Obviously we weren't able to eat at either one. Their buffet was also very lacking. Instead of an actual buffet, each day they'd have a theme. They have 3 sections and you would think it would all be with delicious food...but only one section was actual food. The second section had a salad bar and the third was for the desserts. You basically only have a few things to actually eat and get fat off of every day. Room service wasn't horrible but it definitely wasn't great. We were never actually served at any of the restaurants and had to ask someone to come by to get even a refill. I don't see that as a huge issue since they'll serve you still. You just have to catch their attention and ask. Overall not horrible but we personally felt a little ripped off since we've paid the same amount and had a much better experience and more food options

5 Daniella Mullins - a month ago

Absolute blast! The activity staff are awesome, Sergio, Daniel, Gisele, Sophia, and Jair, are the life of the party and beyond friendly! There are so many activities to do every day and the food is excellent. I have multiple food allergies, (gluten, dairy, and soy), and they have been extremely accommodating. I've only been here a few days, I'm on my honeymoon and it's my first time here. I've already been having so much fun and the staff truly make you feel welcome, almost like you are friends. I would definitely come back! 10/10 would recommend!

5 Telly S - 5 months ago

My stay at Sandos has been excellent! Sergio, Rey, and Danny have been excellent tending to my needs at the pool all day long! I’ve been at the pool every single day since i arrived! There was even a very fun and awesome pool party that had lots of foam and dancing with great music! Everyone goes out of their way to make sure the guests are taken care of and catered to. I’m a solo traveler and it’s been very entertaining and safe! I would definitely recommend.

4 Kevin Bissett - 5 months ago

The hotel is on the lower end of Cancun, about 20mins from the airport, the hotel is generally in good condition, with ongoing repairs on a daily basis without being intrusive. Every single member of staff that we met was pleasant and helpful.
Food was of a good standard, with 5 different restaurants and 2 bars, the beers and spirits, wines we're all good.
There is 3 pools, leading down to the sea, the beach is beautiful and the sea is clear but could be a bit rough at times.
The room was clean and fairly modern although some wiring and plugs were in need of repair.
The bed was massive and extremely comfortable, one minus we had no balcony, some of the rooms approx a 1/3 didn't, which I had never had before.
Overall 4.5 out of five, recommend ed

4 Ankit Khandelwal - 6 months ago

Excellent service especially Mario at the pool. Lots of sun beds and good outdoor facilities. Pools are nice and never too crowded. Really enjoyed the foam party at the pool. Food was manageable. But rooms are very old and need renovation. On day 2 of our stay, water started leaking from bathroom ceiling and the AC. Terrace door was difficult to open and close.

5 Eric Franc - 5 months ago

THIS RESORT IS A MUST STAY!! My wife and I had our destination wedding at this resort and We stayed for a week during May 2022. The weather was perfect. The staff was friendly and accommodating. Service from our wedding coordinator Nelly, was excellent. She is an expert In her field and it shows. We felt like we were in good hands with her throughout the whole process. As far as the resort there is plenty to do, and they have someone on site to help you with scheduling excursions. Everything is clean. Food was good for resort food, no complaints. All of our guests had a good time. We will be back!