5
Alex Gas -
7 months ago
Outstanding white glove service!!!
I have been diving for more than 20 years and can distinguish between mediocre and advanced services provided by the dive operators.
To start, I called all the dive operators in the area and asked them simple questions: destinations, how often the boats leave, how do they compose dive groups and prices.
My hotel operator and majority of the dive shops take you only to 1 place: the underwater museum – which is a boring shallow dive with sculptures on the sandy bottom ☹ and not to mention that some of them dive only a couple of times during the week.
In contrast, Cthulhu has more than 3 boats going to different destinations simultaneously every day.
The boats aren’t crowded and I even had the chance to dive with 2 other divers– practically a private dive.
I observed for a week that company did not try to throw everyone into one cattle boat, but instead tried to group clients by level and destination preferences.
Also, I observed that in the majority of dives, the captain proposed multiple destinations so divers could choose their preferred one. The dive masters were so professional that they were always around, but they were following you while giving you the freedom to enjoy on your own.
I had just recovered from covid and in the beginning I was not sure how my lungs would react, so I let Nicolas know about that. Every dive he was non intrusively monitoring me and after that when I felt comfortable again, he gave me all the freedom I wanted– Thank you.
Special thank you to the captains and DM teams: Cancun is a shallow dive area with a strong current so they arranged dives to be drift dives versus pedaling against the current.
I’m so glad that I made the right choice!
Alex G. NYC