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Seth Kirkham -
9 months ago
Was here For Christmas Day Dinner on the Beach and had the most disheartening experience from the moment myself and family entered. The Hostess was extremely rude and confrontational flashing a prior cancelled reservation in my face within the first moment of giving her my reserved table name. Then the night continued by them giving the table I had reserved months in advance away to another family prior to us arriving. After sitting us in the middle away from the water, it had taken a while for the server to come up and greet us. My family and I were friendly and had spoken Spanish to all of the employees we had encountered at this point. As the evening went on my older sister had dropped her utensil on the ground by accident with the same hostess and our waiter standing right behind here and watched. They failed to acknowledge it and she later had to ask for one when her food came. Through the progression of the night we were onto dessert at this point, I felt the need to approach the manager of Le Cap to let him know of some of the distasteful service we had received that night after eating a three course meal accompanied by several cocktails and bottles of wine for a large family. The managers response clearly exemplified where Le caps struggles for service truly comes from. Unwilling to show any signs of remorse for the behaviour his team had shown in their service that night. He actually allowed the hostess Andrea to stand directly behind myself and my father making the complaint to the manager with her arms crossed in a very confrontational manner. The overall experience was very confrontational and it was Christmas. If they are unhappy with the occupation they have chosen that is okay they need to accept it and find new hires. However, their personal issues should not be put onto the customers from the moment they walk into the Restaurant, My family and I had received exceptional service on the Island and had been treated with five star Quality. Le Cap was the biggest disappointment and I wish to make it public to SAVE YOUR MONEY AND GO LITERALLY ANYWHERE ELSE ON THE ISLAND!!!!!