Cancun International Airport

4 DS, D. - 8 months ago

Spacious airport with many amenities. However I had to pay for an immigration card when I wasn’t given one to begin with. The immigration guy asked how long my stay was and he stamped my passport and that was it. I think it’s a money grab honestly but I’ll know for next time to ensure I have that card and/or ask! The airport has so many restaurants, shopping stores, convenience stores and seating to do whatever you want to do.

4 Andreia Silva - 8 months ago

In overall it's good. Very attentive airport personnel when one of us had to use a wheelchair. Seating area, toilets and lots of stores after checking in. But first problem is the slow immigration check, on arrival (we waited for 1 hour and 15 minutes). Then, outside, waiting for the transfers, there's a huge traffic of tourists and agencies employees. There's almost no seats near the airways companies.

5 R Cusick - 5 days ago

Feels more like a mall than an airport. Very low key. Stress free travel. Do feel free to ignore the folks selling you timeshares as you exit.

Check out Johnny Rocket's for a delicious veggie burger!

4 Florian M. - 2 months ago

Although Cancun’s international airport is Latin America's third and Mexico's second busiest airport, the service throughout the airport was swift. The waiting times at customs and immigration, at the baggage claim, the check-in counters and at the security screening were short and – despite some areas needing improvement – the whole airport as well as the staff seem to be well-organized. There is a large duty free shop, a food court and a Mexican gift shop inside Terminal 4; other smaller shops are located aside the gates. Moreover, the restrooms and facilities were clean. Like in any other airport in the world, the prices are comparatively high for drinks, food and snacks. The only thing that was a bit annoying were the vendors of the rental car companies and taxi drivers that try to persuade guests shortly after leaving the baggage claim and clearing customs. Apart from this, Cancun’s airport is a busy but still well-organized international airport.

3 Jose Riquelme - 2 months ago

This Airport has 4 terminals that are connected via shuttle buses that are very comfortable and frequent (although busy). There are tens of taxi drivers and tour package vendors outside each terminal; some of them are very insisting. In my experience, the immigration process was extremely slow. I was in a lineup of almost 60 people and the only had two agents and then one of them left. I was surprised that our plane coming from Chile had no gate assigned so we had to disembark in the tarmac. It was very hot and humid. The terminal 4 is the nicest, very clean, modern, and efficient. As for the other 3 terminals, they need a lot of work. Try to avoid this airport if you are in-transit.

1 Nika Navi - a month ago

This is one of the worst airports I have been to. Before departure, you need to arrive at least 4 hours in advance, because there are crazy queues at the check-in counters and the employees work very slowly. On the baggage screening belts, the employees work disgustingly sloppy. There was a small bottle of water in my bag, they did not pull it out, but simply removed the container with my bag from the tape and carelessly put it on a high rack, without explaining anything. The container from the counter fell onto the tiled floor, and with it my husband's phones and mine. Luckily, nothing broke. The staff didn't apologize, nothing. Just awful. Taxi drivers in the courtyard of the airport shamelessly rip off passengers, calling exorbitant prices.

4 Karen Green-Walker - 9 months ago

The airport was very easy to navigate through to get to the jetBlue terminal. As you enter they take you temperature. I made down to the jetBlue section.

I had no issues checking in with my paperwork for testing positive, recovery letter, passport, attestation paper and vaccine card. No more health forms...yeah

Then off to TSA checkpoint and down to the food court. Make sure your mask are on at all times.