The Home Depot Tijuana Vía Rápida

2 Edgardo Magana - 4 days ago

Disappointed! I would see many employees together in many areas talking with each other and having fun. But not one have a decency or professionality to ask me if I needed something or was looking for something in particular! To them it was about having fun at work and not working or helping a customer that needed something. Eventually after looking and looking I found what I needed, I got it myself and paid for it. But no help at all regardless of so many employees there.

1 karl hans - 4 months ago

Worst Home Depot ever. People playing more with their phones instead to help for a good service. I prefer to go to San Diego to get my stuff.

4 Jafet Morales - 10 months ago

I recommend people to try and look up on the website for availability, and if you go to the store and they tell you they don't have it, make sure that you speak with someone that knows what they're talking about. Today I went to the store and checked for availability for an item, and when I got there the customer service person told me that they didn't have that item even after me showing from my phone that the item was on their store. I looked for another person form the same department and they had the item. This is the second time this happens. I like the place, but in-store support need more training in my opinion.

4 Davin Higginbotham - 6 months ago

Not bad the place is clean and the store members from my experience have offered to see if I needed help. My only complaint is that I wish there was a little more of a selection here.

1 Miriam Ponce - 8 months ago

If I could give this establishment zero stars, I would. Customer service is terrible and rude, they will treat customers like they're a nuisance. Return policies are a joke, we tried returning an item that was not working and they said we couldn't because we opened the box. It blows my mind how we're supposed to check if something works without opening the package and testing it.

1 Jacqueline Lynch - 2 years ago

Today I went to buy a refrigerator, and they had about 50 people in line. I asked the ignorant guy that was directing people in line if i could go before the people in line. I told him i was there to buy a refrigerator and it was a big purchase.
I was treated as if i was being selfish and unconsidered which i think is unnecessary. I decided to leave and call and asked for the manager. And i was insulted. I said mam is my feedback and i think I am doing them a favor. I don't think everyone in the line was going to buy a large item and also there is paperwork to schedule the delivery. I honestly feel that they are uneducated because it makes the people behind me wait for many hours plus a big purchase is something better because it takes at least 10 people to buy 50 dollars. They didn't offer to follow up with a phone to accommodate the puchase.
I went to Sam Club same price same brand and good customer service.

Is my feedback and sometimes it hurts but no one is perfect so I promise never to buy at this Home depot you lost me
Who cares right!

Kind regards,
JL

1 Saúl O López - 3 years ago

Worst customer service ever. They are not empathic to people's need, let elder people take their own stacked heavy goods from the shelfs with little or no assistance at all. If you are comfortable perusing on every poorly tagged aisle to get what you need, this is the place for you. It is really time consuming to come here even if you only need a pack of nails.