1 K Jan - 2 weeks ago
I had paid for 6 days/nights ahead but my visa trip to mexico got cancelled due to visa issues . I requested not to charge me and I even agreed to pay 1 night penalty fee. They initially said that they will return the remaining 5 days fees and their account section is on the case and kept me waiting for 2 months . Upon repeated emails , they finally told me that will not return ANY money . I feel robbed . Very unprofessional .