Holiday Inn Queretaro-Centro Historico, an IHG Hotel

3 cye bittner - a month ago

Here for a work trip it'sa the go to for my company for the proximity to the plant. That's about the extent of the positives. Had to trap a 2 inch roach in the shower so I could use the bathroom and If you order a steak make sure you say well done. I tried medium and it was raw in the center then tried medium well the next day and it was still closer to med-rare then the diarrhea started for the next two weeks and through a full week of antibiotics still not fully recovered.

0 Peripatetic18 - 4 months ago

We stay at this property virtually every year and I typically have nothing but positives to describe the stay, but this time and as a Platinum Elite Member I am compelled to complain. We booked the "Club Floor and Lounge Access" room for the purpose of, well, lounge access after a long day! When we arrived, we were inexplicably told it was closed due to the pandemic. Further, we were charged the higher price for the associated service, but without the service. When I asked the front desk, I was simply told "sorry, but we cannot open and we cannot adjust the price." I find that to be unacceptable. I also find it unacceptable to advertise the room with lounge access if the lounge access is actually NOT included, but charged the same price. I would hope to hear from Management and provided some form of remuneration for this regretful situation--and further, perhaps some training of the staff to be a bit more polite and customer service friendly.

4 John Livingstone - 3 months ago

Great unique hotel, courtyard for dinner and drinks in the evening is amazing. Food at hotel is pricey compared to what you can go with a $35mxn Uber.

5 John Hardin - 2 months ago

My favorite hotel in Queretaro. Room has always been clean and the location is nice. Staff are always friendly and helpful!

5 Nacho Cobos - 8 months ago

The location is very good ???????? you are able to move everywhere in few minutes.
The rooms and facilities are clean and the staff is very friendly. The price is good for the quality of service and facilities.
They have a big parking place so you don’t need to worry about where to park your car. The swimming pool is a little bit small but enough to enjoy if the weather is nice.

3 Michael Bareiß - 6 months ago

The Hotel is nice, the rooms on the backside from the mainstreet it‘s quiet. But you con not open the windows. No fresh air. And the stuff on the breakfast is verry verry slow. You look but don't see… Pastries are all wrapped in foil without labelling, indefinable content. Surprises. Almost everything is too sweet. Alternatively, only toast bread. A lot could be achieved with better organisation.

2 Edgar Reyes - 5 months ago

We have a great high school reunion ???? after many years
Big table and unfortunately or service was terrible ????
Wine ???? was not at the right temperature
Or server never offer more drinks ????
Water glass empty
I don't think so we back to this place