1
Marbella Corral -
8 months ago
We had an unfortunate experience with the manager, and I say unfortunate because we really liked this place. We ordered an arrachera steak, some arrachera burritos, a molcajete and some bacon shrimp. When the arrachera arrived we immediately got a rotten smell. We tasted it, and the meat was no good. We asked the waiter to take it back and the manager came out in a matter of minutes. He started arguing that the meat was fine and was very condescending (we own a steak restaurant we know how meat should smell). He couldn’t care less he was firm that it was good, with no bad smell or bad taste he said it was the sauce the meats marinade. We tried to order a pizza and he was taking the order. He interrupted us and then mentioned he could bring us something else but he was still going to charge for the arrachera. We asked for the check at that moment, we didn’t go in asking for anything for free but we were not going to pay for something we did not consume. Minutes later somebody from the back came to us and apologized and mentioned everybody was telling the manager the steak had gone bad and the manager told them even if it was bad he was not going to forgive the charge. Before we left the cook was telling the manager that the meat did was indeed bad. He told the waiter to remove the charge but he never came back out of the kitchen, We were already pretty upset, we chose to leave. This had been the third day in a row we had visited the place. The first time it was two of us and we liked it so much we invited a friend the next day. The third day, the day of the incident we took three other people with us. It’s terrible as a business to have these type of people dealing with customers without the proper training. If you guys ever train your manager let me know so we can come back.