2 CS - 9 months ago
This is a lengthy review! My partner and I came here for dinner recently and our experience was averagely okay, not the best, but could definitely be improved for the better. First of all, their restaurant is extremely nice, fancy, and clean. It has a pleasant ambiance to it. Aesthetics aside, their food could be better in our opinion. The soy sauce ramen was extremely salty and I’ve never had soy sauce ramen with broth being so salty before (if you need reference, I’m an Asian person who eats Asian cuisine my entire life). Their broth needed better ratios to combat the saltiness. Their sushi on the other hand weren’t so bad. The flavors were there, and my partner and I travel a lot, but we agreeably say that their sushi is a little to below average in being the best. Although, probably better than the ones we ate here in Pto. Vallarta so far. Secondly, we tried ordering things on their menu, but many items were “unavailable or out of stock”, so we always had to change our mind many times… and it was disappointing. Thirdly, staff want to upsell you to their more expensive items on their menu -- we didn't appreciate that. It was evident that our waiter wanted us to order the expensive items and was disappointed about our choices — which did not make sense to me. We came to eat what we want and the last time we checked, he’s not the one ordering. He got one of our orders wrong for their more expensive miso soup when we wanted the original, basic one — though we just decided not to say anything because we ate and paid for it and let him do his job. Lastly, we think their staff aren’t trained to be professionals. The host standing outside was using his phone and didn’t even look at us, so we had to just talk to the host inside. None of their staff members thanked us for being there or anything. They didn’t even smile, they just got our money, cleaned the tables, and left -- yes it means a lot if you want your customers to return. We didn’t complain in person, but I just want to voice out our experience and our strong opinions so that they could read this to improve themselves, and for readers like you to know what it was like for us. Note: IT WILL ALWAYS BE A DIFFERENT EXPERIENCE FOR EVERYONE!
