Hacienda San Angel

5 Melanie Seligman - 6 months ago

I just hosted my wedding here and had my guests stay in the rooms as well. The owners and staff are all lovely and we’re a pleasure to work with. They were extremely attentive and offered to help with anything I needed. The food is also amazing. The venue is absolutely stunning!! My wedding was breathtaking because of them. The few nights we stayed were magical and all of my guests had nothing but positive and amazing things to say about the staff and venue. I will be returning many more times and hopefully for every anniversary!

5 Caitlin Maratea - 3 months ago

From the moment I walked into Hacienda San Angel I knew I had found the most tranquil, beautiful place to stay in Puerto Vallarta. The location is perfect. Itʻs close to downtown, but far enough up the hill to escape noise and enjoy exquisite views of the city. The hotel itself is spectacular. You enter a stunning courtyard and are welcomed by the friendliest hosts. The entire hotel is like a museum. Extraordinary works of art and furniture make each room unique. The beds and linens are of the highest quality and luxury. I canʻt say enough amazing things about the staff. They catered to every one of our requests, and even anticipated our needs. The food and drinks are delicious, and the quality of service carried over to the restaurant where we enjoyed a perfect meal, complete with live music! With three pools we never felt that the hotel was crowded and often had the space to ourselves. I almost felt guilty not spending more time in the city because I never wanted to leave the Hacienda! Thank you Paula and to your amazing staff for making this past week truly unforgettable. I canʻt wait to return one day!

5 Matthew G - 5 months ago

Beautiful boutique hotel. Walking distance to downtown area (romantic zone), but far enough away you won't have to deal with all the noise. House keeping service was impeccable. The housekeeper paid attention to when we left our room for day or breakfast and quickly and quietly cleaned room and refilled water jugs. The hotel used to be a private villa; therefore the layout is unique and not typical hotel. Rooms are located throughout the villa It feels like you are staying at a friends villa rather than a hotel.

5 Maurice Egan - 2 weeks ago

This place showcases what it means to provide excellent customer service. Attention to detail and personal touch is what you get at this magical location. My girlfriend and I will definitely make this one of our future travel destinations. The staff was very friendly, professional and top notch. We shall return. Thanks for the great experience!!!

5 jen burke - 3 months ago

I celebrated my birthday at Hacienda San Angel, and I couldn't have enjoyed myself more. This classically beautiful property is quintessential romantic Puerto Vallarta. Everything from the linens to the candle-lit walkways, to the delicious room service breakfast offers guests quality, charm, and serenity. The staff was incredibly attentive and friendly, which makes all the difference. i can't wait to return!

4 Nikita Helena - 3 months ago

This place is spectacular! A beautiful hacienda with a luscious green garden, sandstone walls, fairy lights with stairs leading up to the restaurant, and to the breathtaking view. I felt as though I were on the Amalfi Coast in Italy. I went twice in one week, to take advantage of the Restaurant Week menu, as it is a little on the pricey side (ie a bottle of sparkling or still water costs $138 pesos and a can of coke costs $68). The service from the waiters was wonderful, they speak both Spanish and English and are professional and friendly. All the meals I tried were tasty and well-portioned. They had a band playing folk-music on one evening and a mariachi band on another. Both added to the magical, romantic atmosphere. I would highly recommended trying this place at least once!

The only reason I gave it 4 stars is because on the first evening I went, I went with a friend. We didn’t make a reservation because even though on their website it said that reservations were encouraged, we were going early (6pm) and when we checked Open Table for availability they had numerous tables available. However when we were greeted by the hostess she asked us for the reservation name. When we told her we didn’t have one, she acted very annoyed and told us they didn’t have any tables. My friend mentioned we’d just checked and the hostess cut her off and said she would prepare a table for us but in the future please make a reservation. She had us wait at the door while she prepared the table and when we went upstairs to our table there were only 2 other groups of people and numerous free tables. The hostess was overall not pleasant or friendly towards us which was a shame.
However when I went a few days later with my husband (I made a reservation this time!), she was super friendly, offered us a tour of the hacienda and to take photos of us etc. She was really lovely.
I’m not sure if she was having a bad day or something but I feel like there should be more consistency with how she treats customers. I feel that just because we didn’t make a reservation the first time, it didn’t warrant for that kind of service.

Overall, regardless of the initial cold service from the hostess, I would definitely recommend Hacienda San Ángel!

1 Mike Kazzie - a month ago

This place was highly recommended by our friends who live locally. We came all the way from nyc,for my friends birthday party and had a birthday cake delivered for the special occasion ; made a reservation for 8pm and arrived at 755pm.
The hostess immediately told us the kitchen closes at 10pm. 2 people n our party were arriving 30 mins late due traffic.
We ordered drinks and took a walk on beautiful grounds to take pictures and watch sunset.
We were approached again by the hostess at 845pm who told us the kitchen closes at 10pm. We made our way back to the table n then the waiter said kitchen closes at 930pm??!!!
We were the only ones of 20% capacity and the place was empty.
So we ordered a bottle of rose’ n couple appetizers. Our friend showed up at 915!pm but at that point we were not going to have dinner because if this rude service. Manager, are you there for the customer or is the customer there for you???
I’ll never return to this place!! Adios!!!