Costa Sur Resort & Spa Puerto Vallarta

5 Ryan Powell - 4 weeks ago

Our recent stay was great.
Very friendly service from all of the staff.
Room was clean and the price was very reasonable.
I loved the protected lagoon and snorkeled in there daily. There is a lot of sea life to see right at the hotel.
Just follow the posted warning signs to not stand on the breakwater rocks to avoid stepping on the spiny sea urchins that cover them.
The resort is not new and is a bit dated but it is a fantastic value especially in the off season.

5 Lea escutia - 2 months ago

Really nice place to stay at. The rooms (not renovated) are nice too. The beds are really comfortable. The pool is nice and closes at a good time. The private beach there is also nice. Food is great. Shower worked great. No dislikes here!

1 JOHN - 4 months ago

Upon arriving we were told that our two bedroom condo was not available as there was a water problem, ok things happen. Then we were put in two separate hotel rooms that smelled and were out dated. The following day we were moved to the Condo originally booked, as we walked into the entrance, the smell of sewer was so bad, it made my guest vomit. When attempting to get onto the elevators, we were told that they were inoperable. That we would have to walk up and down five floors. Upon entering the Condo, the smell was terrible, one room had no electricity and the furniture was 1970’s. We then asked to go back to the hotel portion as it was too not great but much better then the building with our original reservation. The following day we (all three of us) woke up to bed bug bites all over our bodies. We notified the front desk who wasn’t fazed as if the bed bugs was the norm. We all went to the doctor in Mexico and was diagnosed with bed bug bites and given medication. On another note the staff were great, nice and friendly and the food was good, view nice, but property was horrific!

5 Ryan Gregg - 4 months ago

As honeymooners, my new bride and I had an AMAZING time at Costa Sur! Unbeatable views, gourmet food, pool and exercise facilities, good price... High recommend. The staff at the restaurant was a highlight in particular: Ernesto, Gabriela, Moises, Edgar, Raul, Juan, Erika, Alexander, Allesandro... thank you all so much for your excellent service and bright smiles! You all are the best, and we're looking forward to seeing you next time.

4 Karla Salinas - 3 months ago

The resort is nice, people customer oriented, clean. Unfortunately the hotel beside, the Hilton, has their drain pipes to the beach right beside them so that makes it definitely not a place to enjoy the beach. Unfortunately for the Costa Sur but you can enjoy the spa and the pool, and the bar

5 Maria Slater - 2 months ago

Had a wonderful time here. Pool and beach are both lovely and there are enough organized activities if desired. Close to downtown without being downtown was a relaxing bonus.

5 Jordan Cedillo - 2 months ago

The hotel stay was amazing and the service was excellent, the staff at the restaurant are friendly and were very attentive to all of our needs, Especially two certain waiters that were always making sure all our needs were met, Jorge always met us with a smile and made sure we always had what we needed, we had Ernesto as a waiter our last day at the hotel and he is also so friendly and attentive, when you stay at Costa Sur make sure you ask for either Jorge or Ernesto and you won't be disappointed