City Express Plus Puerto Vallarta

4 Kadan Westra - 3 months ago

Our experience here was about what you could expect from a 2-star hotel I guess. Room was small but had everything I'm used to (except a mini-fridge). Bathroom didn't have hand soap, but did have "body soap" and shampoo. The towels were replaced most of the time but not always. The room service kept unplugging our phone chargers from the wall for some reason, and one time they even put them in our suitcases (why?).

They had a vending machine with extra stuff if you needed it, but they did replace our soap and shampoo when we got low. Everything was clean when we got there, and the wifi worked well. The window faced the mountains and was a pretty view. It had a blackout shade that blocked out light entirely. It was amazing. The first morning I thought it was still night but it was already 9.

Unfortunately they recently downgraded their breakfast to a continental, but it was something at least. Laundry was expensive, so we lived without it. The pool was nice and never crowded. They only gave us one key card for our room, so don't lose it. We had several panic moments. I saw a shuttle out front with the hotel name on it, so I asked if it went to the airport, and they said it was a commercial food shuttle only. Not sure what that means.

The location was very convenient to a lot of the tours we booked. Only a few minutes from the airport. Right across the street from Vallarta Adventures, which is one of the largest tour operators in the area. We walked to the public beach access, which was only a 15-20 minute walk. Walmart is a short walk down the street, and we underpacked, so we ended up there several times during our trip. Just down the road from the hotel you can find several street food stands, and a nice little ice cream shop.

3 Ben Littlechilds - 6 months ago

Pros- 8th floor views are good, and we appreciated the included breakfast. Coffee was not as bad as others have said. Wifi good in main lobby.

Cons - the breakfast was extremely limited with sugary options (more fruit please!), lots of single used plastics here! Thin walls, we heard all our neighbours, plus the hotel has a dorm feel to it. We also had a dirty towel on check in. Wifi kept dropping out in room.

1 Jonathan V - 5 months ago

Flies in hallway
No hot water
Disaster

Response to Alicia (edit): Absolutely not, you don't even answer the phones when my credit card company tried to contact the property. They made 3 attempts. Terrible. Please go bankrupt

3 Veronica Leonard - 8 months ago

We were really disappointed that there is no place to fill our water bottles. It seems like a very basic request, especially if we don't want to use plastic all the time. Wifi was really good and the pool area was very nice. It did not make sense for breakfast, how we could touch some things, like the cups and juice, but not others. The breakfast is not very good and neither is their menu. Staff always wore masks and very friendly and patient. Lots of hand sanitizer and staff were constantly cleaning inside. Room cleaning was not very good, there was sand in our sheets. Overall, it's fine.

5 Chimena Cole - a year ago

This hotel has a great staff, extremely clean, pleasantly located with a great view of the marina or the mountainside it doesn't matter. We had a small matter that needed taken care of and was immediately addressed by a very wonderful staff. Safety is of utmost importance! Right down from the staff entering the hotel to using a card key for the elevator. The complimentary breakfast was great!! Highly recommend and will be back!

4 Jack Commins - 4 months ago

Prices were a little higher than usual because the PV Marathon start/finish line was right outside.

5 Ruth B - a year ago

It right down the street from the airport. It has a shuttle too. There is a restaurant bar right next to it. The hotel room is nice. Elevators uses room keys to your floor. It seems safe. And you get breakfast. Well cereal, fruit, and coffee and stuff. It's not bad for the price.