3
Jennifer Rupe -
2 months ago
Micheal and Ellen are just delightful people they make this place the reason people come back! I exercise regularly and felt challenged to become better at my work and I have it cut out to be better at yoga. I was extremely disappointed in office staff, the distasteful girl at the front desk, black glasses. She signed me up and charged me for the unlimited month, as I wanted the one month, I came back to her knowing I didn’t want money back just wanted to use the $15 towards rental mat and towel. I explained; I have four kids in no way can I come more than once or go online. I don’t think she heard me say I have four kids?!!
She was a big disappointment to talk with or even waste my time to explain my problem, she said you can use it online but in no way can we give you money back or you can’t use for drinks or towards rentals - again I wanted nothing from her as I explained I just wanted to feel accommodated for being over charge- she made no effort to try any accommodation but wasted her breath. She needs to go soon, and management who over sees problems as she stated can’t help and can’t think beyond accommodating a customer that was over charged because she can’t pay attention. I’ll be back hope she is not working here.