Sheraton Ambassador Hotel

5 Sir. Monroy - 4 months ago

The rooms are big, the hotel is low on staff but regardless of it - they have stepped their game up to make your stay pleasant. I would hangout at the bar often and it was a great place to wind-up and meet other people.

I just wish the food would come out quicker. Other than that, everything was great.

1 Brett K - 2 weeks ago

Reminded me of something out of the Shining. Incredibly outdated hotel, carpet throughout my room was spongy and the room itself smelled musty. Broken fixtures in bathroom and grit in the cracks. Honestly, I was so nervous that I slept on top of the bed rather than in it for fear of bugs. The neighborhood is also run down which puts a damper on an otherwise incredibly vibrant and lovely city. If you are used to nice commodities and expect to get what you're paying for stay literally anywhere else!

4 Rodys Gonzalez - a month ago

Uphelp my Platinum Elite status with free room upgrade to a suite. Everyone very accommodating. Price was on point and even less than expected total; don't think I was charged for the valet parking.
Issues with AC not cooling enough most of the stay although maintenance did try to help somewhat.
Having to ask for ice downstairs was a bummer as many cocktails that we had.
Typical crowded drive into and around the hotel entrance.

5 Jeff Lam - 6 months ago

I didn't stay here but I checked out the lobby and exercise room. The lobby is huge and there's two parts. A big beautiful dining hall, and a big library enclave. Very nice vibe!

This has an older feel but by no means outdated. Decent gym.

1 Guerin H - 3 months ago

I was placed in a room with a non-functioning a/c that was supposedly fixed, but the temp never got below 74 degrees Fahrenheit in that room. That room also lacked a functioning smart TV. I was moved to a second room that had a better view and a functioning a/c and TV on the third day of my trip. My final night of the trip saw the a/c in the entire hotel go out, and the hotel has refused to answer calls, so that these issues can be resolved. I was told when on site that I would need to wait to speak to a manager they was not working at the time. I’ve been working on a refund for almost two weeks now. DON’T STAY AT THIS HOTEL AND EXPECT IT TO BE UO TO TYPICAL SHERATON STANDARDS!!

1 Stephanie - 4 months ago

There was bed bugs in room 422. They changed our room but my mom got a rash on both arms. Both beds in room 422 had bugs on them it was so gross. i don’t recommend staying here. Only good thing is it’s location but it’s an old building as well.

4 aceneht ruiz - 6 months ago

The best part about my stay was the friendly staff. They went above and beyond to make sure we had everything we needed. The view was nice, bed was comfy, breakfast was delicious. Not alot of lunch and dinner options but food was ok. Bar is open till 11pm. Our room didn't have a fridge, but we asked for one and they didn't hesitate to take one to our room. The elevator didn't work sometimes but they were on it to fix it. Parking is valet only. Entrance to hotel is in inner street. GPS location sends you to food court exit. The hotel itself must of been nice in its days. It has nice features but does need updated carpet and needs more cleaning staff. Our room was cleaned around 1pm and when we ordered food thru room service, cleaning staff left food outside our door for a day or 2. However ALL staff were very attentive to all our needs and made up for the inconveniences. The location is close to shops and freeway, but like any place in Mexico don't recommend going out at night.