City Express Plus Monterrey Nuevo Sur

1 Cesar Navejas - a year ago

Terrible customer service. Elevators don't work. The receptionist made a mistake when taking our reservation and booked us for one night less than what we asked for. The hotel refused to honor our original intended stay. We decided to leave and go to a different hotel.

3 Mafer Vega - a year ago

Mixed emotions here.

On one side, this hotel has a great location. Since is right in the middle of the mall, you can easily go get dinner and a snack, do some shopping, go to the supermarket that is in the mall and super close to the doors, get Tim Horton's coffee and never need a car to do that.
They have lots of security measures, they do a questionnaire, temperature checks, spray your bags every time you come back, the antibacterial gels, etc. We were nicely welcomed and everything went pretty smoothly.

On the other hand, as soon as we get to the room, we found long hairs in a pillow. So every safety measure goes out the window and we suddenly felt not so safe. Hairs in a pillow means the room has not been throughly cleaned, especially during a pandemic, when that is super important.

Then, the transportation situation. The hotel is still advertising this amenity, which is that they drive you anywhere in a 10km radius for free. It was one of the reasons why we chose them. One receptionist told us it was still working, and to just let them know 10 minutes before we needed the service. The other receptionist flat out refused, citing pandemic reasons. So all this confusing information ended up not giving us the service we specifically chose the hotel for. They need to mention the service is no longer available, as they mention any new restriction.

3 SA VP - 3 years ago

Small rooms with the most basic features. Only one drawer, no closets. Small bathroom. It is the minimum you need. Pros of this hotel: its location, its approach to environmentally friendly dinnerware. Cons: way too basic, that not even have international news channels on TV. Only six or seven channels. Slow internet.

4 Luis Eduardo Delgado Ramirez - 4 years ago

Our christmas dinner were on their restaurant, the place was very nice. Rooms are the thing I liked more, clean and well decored. The fastest service at room I have seen and there is a extensive menu at the restaurant, I hope I could be able to visit it again to continue exploring the menu.

5 Breno Silva - 5 years ago

A very Good hotel If you are in Monterrey at business, specialy If you are working at Banorte, you Just need to cross a Street. There is a lot of restaurants and stores around the hotel. The rooms are tiny but clean. The Laundry service is great. There is a Good breakfast includes in the fare.

5 Gabby Alcantar - 6 years ago

Excellent travel experience for a quick weekend trip. The hotel is fairly new, and is conveniently located within a shopping center. Multiple restaurants and bars, retail shops, movie theater, bowling, banks, even a travel agency which I utilized to book my next trip. I stayed in a room with 1 queen size bed. The mattress was comfortable, and the linens were clean, and soft to touch.
Room and bathroom were both really clean. Enough storage and counter space for personal items. Hair dryer, iron and ironing board provided. Basic toiletries provided as well. Noise was minimal to none, at any time of day or night. Breakfast provided each morning until 11am. Great for late risers like myself. Breakfast included: fresh sliced fruit (papaya, cantaloupe), bananas, cottage cheese, yogurt, granola, cereal, milk, scrambled eggs, toast, jelly, pastries, coffee, fresh squeezed orange juice.
The hotel contracts with a private taxi service for convenient transportation of guests. I used this service multiple times per day and night. Prices are above the average taxi rates. However, the vehicles are brand new, sedan type, with ac/heater. The drivers were really professional, courteous, and able to contact 24 hrs via phone call or whatsapp. And most important, I always felt safe.
I belive the most important detail of such great experience at this hotel was the entire hotel staff. Every employee I encountered from the desk clerk who checked me in at 1:40 am on saturday, to the kitchen staff and the cleaning crew. They were friendly, courteous, and extremely professional. They made me feel safe, and welcome during my entire stay. I booked the rooms online through the hotel website directly (same prices as travelocity and expedia). No difficulty submitted reservation. Payment made via credit card upon arrival to hotel (credit card number needed to make reservation).
The hotel is located 30 minutes away from airport, and both Cola de Caballo and Chipinque. Parque Fundidora and museums (which are free on Sundays) located 15 minutes away.
Overall great experience, highly recommended. Definitely coming back to this hotel for next trip to Monterrey.

4 Raúl G. Hernández - 6 years ago

This is a really good place if you want to stay for a weekend, it's near so many restaurant and they have a really new and nice furniture, the service is great.

Only bad thing is that you can get a cheaper room if you go to the same hotel outside the city but if you are willing to spend a little bit more and be around a lot of good restaurants, then this is for you.