Holiday Inn Express Mexico Aeropuerto, an IHG Hotel

5 Soni Kumari - 4 weeks ago

I stayed at the hotel while attending a concert and fan meet-up in Mexico City. The staff were great with all the fans, even watching our videos, chatting to us about the band and asking how the gig went. The manager especially made us feel very at home, he even taught me some Spanish! In terms of facilities, there is a nice courtyard to sit in, computers and free printer to sort out your boarding passes, and complementary coffee at all times in the lobby. It is very convenient to the airport and the hotel shuttle bus makes the trip very easy. The drivers are very nice too! Thanks to all at the Holiday Inn!

5 Celia Santos - 2 months ago

Stayed there for a few nights. My son got sick and threw up twice in one night. The young guy at the front desk was so nice to bring us nee sheets and towels to our room in the middle of the night. I was so embarrassed but he gave excellent customer service. Everyone did actually. I highly recommend this hotel and we will definitely be staying here on our next visit .

1 Sergio Lopez - 2 months ago

We visited the hotel for a sport event, group of 8 to 10 families. One of our group members received a phone call with an extortion call, we reported the situation and we pass through a very poor response from the hotel Manager and safety head, instead of see an attitude to solve ad find the solution they were just justifying the situation. Extortion call in Mexico city is a common situation, the most critical part that was not recognized by the hotel staff is the situation related to knowledge of specific details from the callers. They knew how may persons where in the room, they also knew about items inside the room... things that were not possible to know if the information were not provided from the inside. The hotel staff always justified that they have procedures to prevent the info leak but they did never answered or justify us how the callers knew the issue related to number of people and specific info. The receptionist passed the call with no filter, the room was not under the name of the persons staying there. Also the hotel manager mentioned that she had call to the authorities to report the event, but we never were contacted by them and we never saw a police officer attending this problem, so again I think it was a lie from them. Final but not least, in our departure date we were told we will have shuttle to the airport.. confirmen at 10:00 am at 2:00 pm they say, no shuttle, sorry do what ever you can we have the truck programmed for preventive maintenance. Honestly, one of the worse experiences I have lived with IHG or any hotel.

4 Vlastimil Kucera - 2 months ago

Parking under hotel is appreciated, just breakfast is kinda poor, if you have a long hair small bottles with shampoo will not be enough- not a same standard like USA

0 Rose Lawless - 4 months ago

My flight was delayed, so I called the front desk to let them know. I was told to call back when I arrived so that the shuttle could be dispatched. When I finally arrived called the front desk at least 21 time without an answer. Was transferred over to reservations who then called the front desk who didn't answer the phone again.

1 Francisca Vasquez - 3 months ago

room key needs to be inserted into a "thing" inside the room. We got one key only so when i went downstairs to grab a drink I had to remove the key and the whole room went dark dad was watching football ⚽️ game on the TV and it turned off as well
Also what's the point of having a jacuzzi to relax in when it's not working annoying ????

0 ksc94 - a year ago

I stayed at this hotel for one night before an early morning flight. Upon arrival, I was able to check in a little bit early and was upgraded to a suite due to Platinum status. Very friendly staff who spoke solid English. Room was nice and clean with blackout curtains so I slept quite well. The shuttle to the airport leaves every hour on the hour; we left on time and the driver was friendly and helpful. Just before leaving the front desk staff member brought me a bagged to-go breakfast of fruit, juice, and a granola bar as I was leaving before complimentary breakfast began. Overall a very pleasant experience for an affordable, simple hotel stay.