Hilton Mexico City Reforma

5 DJ Chisholm - 2 months ago

It’s been a while since I’ve posted a review, but this place was too amazing and deserves praise.

I loved this hotel. The staff were amazing, courteous and eager to help. We experienced nothing but exceptional service at our stay.

The room was clean and spacious, the view was amazing. The in-house dining was delicious, as was room service and the adjacent restaurants were delicious as well.

This was my families first experience in Mexico and we loved it. The location of the hotel puts you close to a lot of beautiful places within walking distance.

I would absolutely recommend the Hilton Mexico City Reforma to anyone, and I will personally be back the next time I’m in Mexico City!

Thanks so much for helping make amazing experiences in your city!

5 Terri Hughes - a month ago

It was a very nice hotel. The rooms were clean and roomy. The front desk was very accommodating, fulfilling our requests and needs. We held our daughter's wedding there and was blown away by their preparations, their attentive staffing, fulfilling our every desire and surpassing our expectations. Sadly, there was a huge downpour of heavy rain right before the outdoor wedding, and the staff jumped right on it. They moved the wedding chairs 3 different times and the trellis also that was covered with flowers. They made it such a positive, easily negotiated experience, despite our disappointment with the rain, and there was never a complaint from them or acting put out. I was so appreciative of their "can do" spirit and their positive attitude. Because of this, the wedding was still a very wonderful experience! The flowers they provided for the table was exquisite and matched her colors perfectly. The food for the dinner was extraordinary, in presentation and taste, and there was more than adequate servers who did an excellent job. We honestly could not have been more pleased, and see no room for improvement. Keep up the good work Hilton Mexico City Reforma!!

5 Michael - 4 months ago

A solid choice for being central between all the areas and 5 minutes walk from the metro as well. Great location and views from rooms, good sized bedrooms and bathrooms, and a big comfy king bed with great bedding and pillows. By comparison, the bathroom towels were a bit thin! Staff were friendly and helpful and gave us a special welcome for our birthday trip to Mexico.

Only downside is that the pool looses sun from 2/3pm as the rooms in the tower cast a shadow, but great for a morning swim. The terrace restaurant was closed and there was a bit of maintenance work happening when we were there by the basketball court.

Would recommend.

5 Ian El-Dana - 3 months ago

This is an excellent hotel. The rooms are large, the showers are great, and the views are amazing. The styling has character and the beds are comfortable.

We had an executive room and the lounge was excellent both for the amazing service and phenomenal views. Breakfast was great with made to order eggs and a variety of other tasty food. The included evening happy hour also had good snacks and drinks. The staff in the lounge learned our names and preferences at the first visit and welcomed us warmly every time we attended, they really made our time in the hotel special.

We'll stay at the Hilton Reforma any time we are in Mexico City.

5 Teddy Pino - 4 months ago

Excellent hotel. Love the service, location, restaurants...and specially the bar at the lobby. Excellent attention by Cruz our bar host. Excellent city view from the master suite, floor 23. Awesome. I highly recommend to stay here. Will do it the next time i go back to Mexico city.

5 Marcela Pasut - a month ago

I would like to say all Hilton employees were super attentive to guest needs, polite and always willing to help. The amenities were top of the line. You have an amazing hot tub in the women’s bathroom located at the gym. I also would like to express a special thank you to Jorge the server of Don Don restaurant for being very attentive to our breakfast needs

4 Cristina Hart - 3 months ago

Stayed here for 4 days. A few minor complaints:
provided one towel
the sound on TV wasn't working so we had to call the front desk
we had put a sign for housekeeping one day and they never came
they gave us one toilet paper on the roll
In general, so many rooms and people here, we just felt like a number. Didn't get that personal feel but that happens in a manor city

Some benefits of this hotel
Concierge was very helpful and honest
Breakfast was delicious
Printed our tickets for the bus to Puebla at the front desk
Close to city center