2 Surupa Basu - 4 months ago
hmm. let me start by saying I had a lot of expectations looking at the reviews. but let me just put in pros and cons.
Pro: After booking, they were very communicative. I liked that. The hotels.com said the check-in time was till midnight. Our flight was arriving really late and we were certain we would miss the midnight mark. We requested them and they were very nice to accommodate our late check-in. Till all this everything was perfect. We reached it a little after midnight. The door was locked. I had no idea how to call security, so I called the hotel number. No one picked up. First time in Mexico City, didn't know there are bells outside. Anyways it would have been good to know. Whenever you come in actually you always need to call the bell. The breakfast was too little. Other than bread there wasn't anything much. The room was clean and big but very dark. AC wasn't working. You can't open the windows as it was on the 2nd floor overlooking someone's balcony and garage. I didn't like that at all. I like open airy natural sunlight rooms. I requested towels which never came. All in all, clean hotel, a good location but lower floor rooms are not good, breakfast is useless. So expensive in terms of service and experience. The security guard and cleaning staff were very helpful. But all in all, not worth the price we paid. We booked a suite but if you can't open windows what's the point.