2
Anna Schuster -
5 months ago
The place in general is really nice, beautiful interior, good coffee and the Danes with Nutella and nuts was super delicious! Prices are a bit high though.
The reason I’m only giving two stars is because of the “house rules”. I got there at 9 in the morning to get a little work on my laptop done and was the only guest, one more person and a family of three came in later but left after a little while. The house rules say there is a minimum consumption of 140 pesos per person per hour; which is a lot in my opinion. I do understand they don’t want some remote workers stay for hours without ordering anything and taking up space that could be used for other people. However, i thought this only makes sense on busy days with a lot of guests. I went there on a Monday morning with almost no guests. I ordered the Danes de Nutella and a coffee and after approximately an hour of working, the waitress asked me if I wanted something else or if she can bring me the check. I already found this a bit rude since i for sure would have ordered something else, but she was almost forcing me to. So I ordered some drink. After she brought it, she asked again if I wanted something more (again almost forcing me to order something more). I ordered a croissant for take away since I was planning on doing that from the start. Then it seemed like I ordered enough because she didn’t ask again, but by that time I felt so uncomfortable and unwelcome because I felt they don’t really want me to be there, even though I was the only (!) guest most of the time. I’m never gonna go there again, even though I really liked the food. Poor customer service. You Don’t treat you’re guests like that. You should make every guest feel welcome and you did the exact opposite in my case. There are some other cafes in Merida that I can really recommend and that don’t make you feel like they want to get rid of you.