Holiday Inn Express Merida, an IHG Hotel

0 jaclackto21 - 5 months ago

Overall experience was average. Room was clean, staff and service OK, breakfast options were good.
There were issues with our door lock, dirty towels were not changed so we had to come down to the front desk to ask for clean towels (which were not clean either, so we had to come down again),

0 Shelton - a year ago

Everything was great about this hotel, friendly frontdesk and house keeping. Very clean room. Good breakfast. It's just one waiter at the breakfast dining area was very unfriendly and racist. I am asian and I don't speak spanish, he never smiled to me or helped me with anything, and I have to get forks, and coffee by myself. When I ask for more coffee, he said it was closed but when other guest asked for it he gave it to them. It would make my next stay better if he can treat every guest equally.

2 jibril ali - 5 months ago

The room size is good..but the floor is without a rug and the room is cold at night
You can hear the snoring of the next room

3 J. Jesús Ramírez - a year ago

The hotel has the classic services for this kind of facilities and the price is good. The rooms have a good size, the internet it is good enough to do the common activities during a business trip. The attention of the personnel is good except for the person that give you the food in the restaurant, this guy always have a displicent attention and he looks like angry. The food quality could be improve too.

0 Beciano - 9 months ago

The hotel is conveniently located. You get what you pay for. The rooms are big and clean. The TV is outdated. The bathroom is ok. The breakfast selection is fair. I stayed for 5 nights and it was the same every morning- boring.

0 Janmar32 - 11 months ago

My main purpose of booking hotel was because it stated coin laundry, and I wanted to wash my clothing the way I am used to. Before check out the next morning, I went to front desk and inquired about where was laundry room. I was told by clerk that it was not available that day. I advised her that my only purpose of staying at the hotel was because of the coin laundry they advertised. She got on her computer and stated she would find me one. I advised her that I knew about other coin laundry, but I booked hotel to be able to do laundry. She made a few phone calls, asked me how much laundry I had. I told her 3 bags. It was my daughter and my laundry. She continued to talk on phone. She then stated she could have my laundry done and back by 5pm. I advised her that that’s way past check out. She continued on phone. After hanging up, She handed me a ‘laundry form’ and asked me to fill it out and give her clothes within 15 minutes. I decided to just give her ‘a few items’, and returned her the form and clothing. At 12 noon check out time, I advised her I was sitting in lobby. She acknowledged. Around 1 pm, a housekeeper came and gave her a bag, and she advised me my clothes was ready. I took them and said thank you. She then stated that I needed to pay her. After attempting to charge me $90 usd, my card originally declined and manager was called when i complained and explained situation. Called a friend on phone who spoke with manager about situation. I was then told that manager stated he would discount, because of the misunderstanding. Total $80 USD for 25 pieces of clothing. I was advised by friend to pay it. When I gave them my card again, I was charged, I advised them that I would be reporting the situation. They proceeded to write down my credit card number. I asked why? But no response. Manager then proceeded to go outside, and talk on his phone, at the end of the parking lot, for about 15-20 minutes.

0 Kathy - a year ago

This has become one of our favorite hotels when we go to Merida, Mexico. The staff are very friendly and helpful and always ready to assist their guests. It also helps that many of the staff are bilingual.

We love the location of the hotel, because it is easy to navigate to other parts of the city, since it's near the Periferico.

The breakfast is good, although things are a bit different now, due to the lockdowns. However, the kitchen staff are always eager to accomodate everyone's needs.

We highly recommend the Holiday Inn Express and will always be happy to stay there.