AC Hotel by Marriott Guadalajara, Mexico

1 J C - 2 weeks ago

Rooms are poorly decorated, and it smells. This hotel is overpriced. Breakfast ok. Always shut down one elevator, for 10 floors at 27 rooms. Spend extra time waiting. Receptionist are not rude but not friendly, just doing their job ! For this price, there are lots of other choices. For the worst part, walls are paper thin, I could hear everything from my next room.

1 Sally Moreno - a month ago

We stayed here only one night and the experience was not very pleasant. Took over 40 minutes to check us in (no one in front of us) We tried to buy some snacks from the lobby and asked if they could add it to the room and they said that they could not add it, we had to pay either cash or credit card so we had to go back to the room to get money. We called the lobby to ask if they were going to have a specific game at the 12th floor bar, they said they were going to check and call us back, but they never did. We called back and they stated the game was going to be available at the bar. We show up to the bar and asked for the game and they said they did not have yhe channel for the game... customer service was not the best. Rooms are nice but the layout was not the best. We are frequent travelers and Marriott members, and by far this was our worst experience.

1 Medrano Medrano - a month ago

Stayed here last night. The hotel looks very cool but that’s where the positives stop

Pros:
-Design is a Modern look
-Beer is like $2.50 a can (from the USA. This A deal at a hotel)

Cons:
- Noise! We heard loud music all night, like there was a concert next door… this was AWFUL… I messaged the desk for a new room and they said that the music should stop at 11…
-Ordered room service, Alfredo and a piece of chocolate cake … a glass of red wine…. This meal was awful… I should’ve ordered ubereats

Based on the food and the noise, I would not stay here again… even if it were free. I am a bonvoy Marriott member and will now avoid the AC brand globally.

3 Fernando Ferreira - a month ago

It´s ok. As a frequent traveler, I appreciate silence in the rooms. Sadly, the room walls are so thin you can hear your neighbors clearly... conversations, their alarm ion the morning and even them going to the bathroom. Wouldn´t stay here again because of this.

1 Sean Valadez - a week ago

Left a belt behind I forgot in my room. It never appeared. Too bad it was a really nice Salvatore Ferragamo black belt $600 USD or about $12,000 pesos.

They basically stole it.

There's no mini fridge in the room with a mini bar for the price of the night I could Stat almost anywhere else and there's a minibar.

5 Jeanine Garnicki - a month ago

Our stay here was pleasant. Everyone is very friendly and helpful. Loved the tall windows in our bedroom. Very modern hotel. The pool was amazing. The pool bartenders Jesus Lopez and Paulina C were amazing, always making sure we are doing well. They made our night swim a fun experience and gave us the best drink recommendations. I don't really like Mezcal and he recommended one and wow, I was blown away. Next to our hotel are many restaurants to pick from. We ate at Brick and Veneno.

5 Otoniel Michel - a week ago

Clean room, great views, and a phenomenal pool area. A.C. worked great and the best shower pressure I've had in Mexico. Short trip to the downtown.