Park Royal Cancún

4 Nadia Mahama - a week ago

The customer service and cleanliness of hotel was excellent . Servers , housekeeping , bar attendants were all very personable . The veranda buffet was the best food at the restaurant. Sadly the Italian and seafood restaurants were lacking . I enjoyed the pool and beach facilities and didn’t have to stress on drinks or lounge chairs. The central ac in the room and lobby stayed hot but after day 3 , we asked for a fan for our room which made a big difference . Consider that if you choose this resort . Other than that , I would definitely stay here again.

4 Jose Olivares - 3 months ago

My family and I stayed here for a week. From what I read, I thought I was going to have issues with customer service but they were very professional and polite at all times. The buffet is perfect if you have a large party like us. And the waiters are eager to get you as many drinks as possible which is part of the package. Just make sure to tip! The best food had to come from the Mexican restaurant where you have to set reservations in the morning in order to eat dinner that night. They have some ppl selling gifts outside near the pool area. I wouldn’t purchase anything from them as you can get everything they sell way cheaper if you walk across the street from the resort. The only complaint is that when you check in… they have you speak to a person who says it’s their job to give you a welcome package. Don’t Do It! Unless you want to be bothered in purchasing an apartment. You need to be blunt that you are not interested or they will be calling your room throughout the whole vacation. Trying to setup a time to talk more about purchasing rooms.

1 Art Kobylinski - 2 weeks ago

From the time we got there all they wanted you to do was go to a seminar or constantly trying to sell you a trip. We bought a trip and they lied about everything...time it took to get there and activities. The pictures they show you too reel you in are awesome til you get to the activities. Everything is old and run down. The beach is full of seaweed and the food is the same everyday and mediocre at best. I would not recommend staying here. I waited to talk to management for 3 days and no one contacted me. Also little ants were running around the room everyday.

5 Calming Heat - 2 months ago

Our vacations started off horribly, but after we switched to this hotel everything went uphill. Antonio Mejia was our guide the whole way through, he was very helpful and made sure that we were satisfied the entire time. The Veranda buffet had lots of options for the picky eaters in my family. There was a kid’s club with a variety of activities for our children, and by the end of our stay all the staff recognized us. This hotel felt like a home away from home, so much so that we joined their partnering program to get discounts on all Park Royal hotels around the globe! Thank you to the staff for turning our vacation around and making it the best one yet.

3 Jeff Sears - 3 months ago

Wait staff was fantastic, otherwise would not have given three stars. Mario has taken great care of us for years. We stayed in Presidential Deluxe room on 8th floor. Air conditioning did not work the entire time we were there. (8 days) Contacted front desk multiple times. They Sent maintenance up several times, but A/C was never fixed. Due to the heat we were not able to sleep well the eight days we were there. I asked to be moved to different room, but they wouldn’t accommodate. Very disappointing as this is one of the nicest/ most expensive rooms. Have been there multiple times but will most likely look elsewhere in the future. Thanks again to the fantastic wait staff/chefs/restaurant staff. We felt the food was very good.

1 Carrie Pizzo - 2 months ago

Hotel was good.

Do not use the travel agency in the hotel or you will be scammed out of a lot of money. I have been emailing and calling since March and still have not seen my money and contacted the bank and they can’t do anything. The company canceled because of rain and never gave me my money after I sent them photos of my receipts.

1 Alfredo Vargas - 2 months ago

Bad. Summary:
-20 minutes to check in, for each party. It felt almost like I am buying a house with amount of questions and paperwork.
-customer service lobby to find a lost and found item, 15 minute wait on the phone.
-booking a standard tour to, 30 minutes.
-asked to change rooms as there was a significant water leak in the middle of the room, and was told to wait as it would be fixed. 4 hours later not fixed, and demanded for a new room. Took 15 minutes to get setup on new room.
-people around trying to sell you on time share memberships.
-40 minute morning line to make dining reservations.