Occidental Tucancún

3 Kathi Cintora (Jojo) - 2 weeks ago

Over all the place is beautiful. You can take the red bus #2 to market 28 which is a great place to shop and eat. The food was not hot the first couple of days but then got better. Over all the food is of poor quality. They make some strange salads. I suppose their trying to make it fancy but the reality is, it taste horrible. We ate out everyday. It's a shame since we paid all inclusive. A lot of people were eating out here. I seen the take out boxes. They have a lot of rules and as long as you follow them you're good but if you don't they are on you. The staff is friendly and accommodating. My room was cleaned daily and it was cleaned well. They have a few small gift shops inside the hotel. Kind of pricey. They have a pharmacy inside the hotel. My room was stunning with a double balcony over looking the ocean and 3 swimming pools. One pool is 18 and over only. You only have to be 18 to drink alcohol here.
I've stayed in a few resorts and by far this is the worst food but the place is beautiful. They keep everything up. For myself I won't be back to this particular hotel because of the poor quality of food. The reviews about the food is all true.

4 Viktoria Boda - 4 months ago

The location is amazing, the most beautiful beach I have ever seen. The hotel was spacious and our room facing the ocean was also nice. There is enough space for your luggage, beds were comfortable and the bathroom was clean (the room as well). Air conditioning was a little too much for us, but we were there in February. Service is okay, and the food as well, however it can be a bit repetitive if you spend a long time there. The seafood restaurant was superb. If you are looking for a hotel with good value for money, this is a good choice.

3 Carmen Ryan - 4 months ago

This hotel is a bit older but right on the beach. Check in was fast - check out not so much. The rooms are average (bed was super comfy) and the pools are nice. Wait staff are good - polite, attentive and fast. Food at the buffets became repetitive really fast (to be expected) and the food was almost always room temperature never hot. The Italian restaurant was the same with the exception of the made to order pasta. The seafood restaurant, however, was excellent - tasty, hot and excellent service.
In addition to cold food, we had no hot water during our entire 2 week stay and no water pressure for 3 days (thankfully they fixed that). The final disappointment - which had nothing to do with the hotel, was the vast amount of seaweed that made swimming a hard no.
Overall - we had a good time and we are satisfied but paid way too much for what we got. Won't be returning but for a combination of reasons. Not a bad resort but we have had better experiences at lower rated resorts.

3 Robert Cary (Carizle) - 2 months ago

Bars close early, some staff were straight rude. At times I felt like we were treated poorly because we're from the US.
This was especially true about masks. We've been fine where we're from in the US without masks for over a year, no one mentioned any requirements before, until we were actually yelled at in one of the buffet restaurants. It wasn't a polite "do you have a mask," it was a forceful "you need mask!" Do you hand out extras? No, you have to buy them from the pharmacy.
Also, the food in the general buffets was terrible. The only exception was breakfast. Omelets were good because we put in some type of cold cut meat in with it, and some cream cheese. The cappuccino was great. But man why couldn't we just get some good tacos for lunch and dinner?
Only one outdoor bar open after 7pm, their attention is torn between you and the restaurant inside the door.
Had a couple of maintenance issues in the room there was never any hot water, the switches for lighting were awkward.
For the money, I've stayed at two other places in the hotel zone that were better in every way. Sorry Occidental, we won't be coming back.

5 Allen N - 4 months ago

Excellent resort. Wonderful views of the beach and great crew to keep the fun going. Although the buffet was a bit on the smaller side, the quality was great. As mentioned before,the crew at the pool did a good job keeping you engaged and went out of their way to make sure you had a good time. And lastly the views of the beach were amazing, it feels photoshopped even when you’re standing their in real life. Unbelievably beautiful!

4 Simran D - 5 months ago

This resort was quite nice however there were a few things that prevented the 5 star review. First the good :

Premium room which was huge and very accessible to the beach and pool. Had its own pool chairs, mini fridge and was definitely an above average room

Premium services such as use of premium lounge and premium alcohol

Very good seafood and Mexican speciality restaurants

Pools were nice and always had space. No problems getting a pool chair.

Excellent location and beach

The not so good:

Buffet food at breakfast and lunch could have more options, food didn’t taste very fresh here
Took a while to get drinks at the bar
Sometimes they couldn’t make certain drinks
The lobby bar was packed to the point where you couldn’t get a drink past 9pm
Not much happens after 11 at the resort
Could have more entertainment options

5 Yolanda Duran - 5 months ago

The one thing that stands out the most is the Great staff, we had water leak in our ceiling and as soon as we told the front desk they were on it. They came in fixed the leak immediately and offered their apologies and did it with a smile. The buffet omelette's are amazing and so are the croissants very fresh. When sitting at the pool the staff is very attentive and assured we were always taken care of. The rooms are not great but the beds are super comfortable. We came with a big party and when we were making reservations for dinner the lady always made sure to accommodate us and she went that extra mile to sure we were happy. Thank you had an amazing time while visiting Cancun.