Hotel Sotavento Cancun

5 Guillermo Vizuet - 2 months ago

Rooms are clean and neat, what I loved the most was the AC, it's very powerful and it can cold the room very quick.
Also beds are comfortable and sheets very soft.

1 Mayra Torres - 2 months ago

THIS PLACE IS REPULSIVE, THE WHOLE PLACE IS FALLING APART, OUR ROOM WAS NASTY AND HORRID, I HAVE NO WORDS TO DESCRIBE HOW I FELT WHEN I FOUND OUT THAT ,THERE WAS BLOOD STAINS IN OUR BED SHEETS AND PILLOW CASES, AIR CONDITION WAS BROKEN , TURNING ON AND OFF NOT COOLING , THERE WAS A COMPUTER MONITOR INSTEAD OF A TV WITH NO CABLE ONLY TWO LOCAL CHANELS BAD RECEPTION , THERE WAS A PHONE ( disconnected btw) BATHROOM WAS NASTY, MOLD ALL OVER THE WALLS AND CEILING , MOSQUITOS EVERYWHERE, PEOPLE AT THE FRONT DESK HAD A REALLY BAD ATTITUDE, First of all at the check-in The person at the front desk told me I had two reservations, I said I only had one for three people 2 adults 1 kid, he said in order to cancel one he was going to charge me a cancelation fee for the other room which didn't make any sense, because it was already paid for and I said I will keep both, since I paid for them in advance through Expedia, he said no you can't keep both because you only reserve one, so I had to contact Expedia they didn't know what was happening, and the guy at the front desk made me wait about an hour to check in, when I finally did. First thing I found was one of the beds had dry blood stains, I took pictures and went back to the front desk and show the pictures to them, and they said they looked like chocolate stains, the lady at the front desk sent the room service lady , there was two ladies knocked on my door and said they came to change the sheets , one of them looked like it was the supervisor and told the other that the stains look like chocolate stains and they made it sound like it was no .." big deal..."that make me furious. I told her that this whole thing was unacceptable, I didn't want to stay one more minute she said
I should talk to the front desk lady she would change us to another room, but I was already terrified of this whole bad experience!!

5 Elina Staneva - 3 months ago

Great hotel, excellent location - just next to a bus stop and the Embarcadero. A little slow service at the reception but the garden and the spacious rooms made us forget about that. Recommend it!

3 m gray - a month ago

It was very clean, however there was no wifi in the rooms and too many mosquitoes in the lobby where wifi was available.

3 RobertGo! - a year ago

Ok. This is the skinny on this hotel:
Many more good things than bad things with this property.
First....best shower I have ever had. Water pressure off the chart.
If your goal is to have a comfortable bed, amazing shower u0026 very friendly staff for a great price in the Hotel Zone....please book.
The grounds were quirky...staff was great, location was great. I would stay here again as the price was around $20/night.
Rooms are definitely older u0026 dated....but the restaurant is good, the pool is good, the marina view is nice...scuba diving lessons onsite...
I'll take it :)

0 Rosalee - 2 years ago

The hotel price was reasonable, and rightly so, as it needs some up date/grade, which would not take a lot to do. My room was clean, only one of the front desk manger was very nice, and always spoke, the young lady that worked there was not friendly at all. She needs a little bit more training to smile and to greet people. Over all, it was an OK place to lay your head for a week.
No internet or working phones in the room, no fridge, no coffee maker, no microwave. I had to ask for a wash cloth. there was no stopper in the sink, so had to be very careful nothing fell down there. Unfortunately, my room got flooded twice, but they offered to move me the second time across the hall, but I didn't care for that room. They didn't offer to take any money of my stay, or offer me a discount if I ever decided to came back to Cancun.
I was disappointed with the breakfast, it was cold, and everything on the breakfast menu had pork, which I don't eat, but lucky there was a small eating place just outside the hotel, which was good. Around
The pool area could have been swept up some and the tables and chairs needed wiping down.

0 Rosalee - 2 years ago

The hotel price was reasonable, and rightly so, as it needs some up date/grade, which would not take a lot to do. My room was clean, only one of the front desk manger was very nice, and always spoke, the young lady that worked there was not friendly at all. She needs a little bit more training to smile and to greet people. Over all, it was an OK place to lay your head for a week.
No internet or working phones in the room, no fridge, no coffee maker, no microwave. I had to ask for a wash cloth. there was no stopper in the sink, so had to be very careful nothing fell down there. Unfortunately, my room got flooded twice, but they offered to move me the second time across the hall, but I didn't care for that room. They didn't offer to take any money of my stay, or offer me a discount if I ever decided to came back to Cancun.
I was disappointed with the breakfast, it was cold, and everything on the breakfast menu had pork, which I don't eat, but lucky there was a small eating place just outside the hotel, which was good. Around
The pool area could have been swept up some and the tables and chairs needed wiping down.