City Express Cancún

1 R K - 3 months ago

Me and my sister booked a room there, went in and immediately noticed how it smelled like mold. Thought that would be fine, we were going to stay just one night. But then we found cockroaches. Decided to leave, receptionist was friendly until we told him about the issues in the room and asked if it was possible to get our money back. He send a guard to check the room and then they accused us of smoking in there, which we didn't do. Of course, we didn't get our money back :/

1 Melanie Smith - 6 months ago

I had a reservation at the Junior city express in Cancun for 10 nights. I got on a plane on thinking everything is confirmed and I was expected to have a room at this hotel. My airport transfer dropped me off to the hotel and a lady in reception named America informed me my booking had been cancelled by city express because of some sort of made up issue with my card. I just want to clarify that there is nothing wrong with my card and it works normally. On booking.com it did not give me an option to pre-pay the only option was pay at property. Which brings me to my next issue, why were city express trying to take funds out of my card and even cancelling my ENTIRE reservation when I was due to pay at property. Meanwhile, I spent 1 hour of my time being told at the hotel by America and another lady who I am assuming is the supervisor who was extremely rude to me and ignored me while I was literally very upset and explained to them I am a solo female traveller and they had no sympathy whatsoever. Perhaps that lady was the one who cancelled my reservation because she could not look me in the eye once. I was treated so disgusting I would not wish that on another human being. America told me there are no rooms available even though 1 hour ago my reservation was still confirmed. I showed them my email reservation and asked if we could proceed with my booking because I could not believe what was going on. They basically told me who is a female who is solo travelling to leave and go elsewhere. At that point I had been up for almost 24 hours travelling. These people in reception had no human understanding and wasted 1 hour of my time. Perhaps they saw I was a booking a room for one person and cancelled my booking to give to someone else perhaps for 2 people so they can make more money. Do not waste your time with these heartless people

2 montse zavala - 5 months ago

I really had a bad experience here. First the room was so old, the towels had holes.
The key room didn't work and everytime we wanted to enter our room we had to call security so he can opened the room. It wasn't cheap the hotel to had that service.
The only good thing was the breakfast! And the staff of the pool
and restaurant.

1 Maria Kettunen - 3 months ago

Room had cockroaches, dirty sheets and heavy smell of mold. Staff was friendly until we told of these problems, after that they became rude and angry and accused us of smoking inside which we didn’t do. And refused to give us any money back, even though we had to leave in the middle of the night because the room was so bad.

4 emilio megias - 3 months ago

Good, centric place to sleep, don't expect a good breakfast is same thing every day cerel, bread, and eggs, just a quick bite,coffee is available 24hrs.,

3 Nadene - 9 months ago

This hotel has seen better days. It still works a quick stopover with breakfast included. The rooms leave much to be desired (musty air conditioning, slow drains, phones don’t work). However, the staff were all helpful and friendly, and are holding it together.

1 Tracey Noonan - 4 months ago

Do not stay an this hotel they have charged my visa 3 times an will not contact me I have sent email to them still no response they said my mother's visa was declined so i used mine twice an the charges were on her visa