Grand Hotel Acapulco & Convention Center

2 Jane Ordaz - 2 years ago

We stayed at this hotel during a convention/conference. The staff are very nice and helpful. Our room was nice, clean and the beds comfortable. However, it took a very long time to check in. But, the hotel is old and needs updating. The pools had a lot of dirty marks on them and the paint around main pool was peeling off. The hotel is currently being changed into a Dreams hotel so there were a number of areas that were not open/not accessible. The restaurant is in a great location with view of the bay but the food was terrible (overcooked pasta, wrongly labeled food and the all inclusive menu had little variety dispite appearing to have a lot dishes). In addition drinks were only available for 2 hours each evening which was between 8pm-10pm, not great if you have children who are used to dining and sleeping earlier and would like a drink with your meal. They also charge for sunbeds on the beach which is poor for a hotel advertising itself as a 5 star hotel. I would not visit this hotel again and feel it was not worth the money we paid.

4 Stephani Lukachinsky - 5 years ago

Only have been for the Sunday Brunch but we absolutley LOVE it. They make omelets, delicious crepes, waffles in front of you to order. Very nice selection. Service is quick with clearing plates. Would get 5 stars however it is very busy and some of the guests could be very pushy and rude. Highly recommended for Brunch buffet however, I don't think you can find a nicer one in the area. The pool area looks beautiful, but definitely a busy place.

4 Simone Brown - 4 years ago

Hotel is beautiful! There are people who speak English when you call the desk. Pool area is very nice and very clean. They don't let you bring your own water or food in though. And they only give you three bottles...no re-supply.

2 Victor B - 3 years ago

As I got there I noticed all the bag boys are very eager to grab your suitcases or give you directions to the front desk. Be aware check in is super late. They said 3 but the lady cleaning my room was not done till 4. The bag boys will throw your luggage around and slam your suitcases around and leave them out in the open with just a ticket on top. They want you to go try the pool or beach at this time. I would not recommend you leave your things out in the open if you brought anything important. Check in took very long. They also did not tell me that you need to insert your card in to the operating system when you walk in so I moved everything around to see why the tv didn't work or why my lights don't work. When I walked to the front the gentlemen at the front just laughed and explained to me that nothing works if you don't plug in your card at the control panel near the door. The view was beautiful. The slamming of all the doors were super annoying. The room service was great. But be prepared to pay cash or credit card. Oh and the room service guy will either take your money to give you change or your card then return. So I suggest to carry cash. The look and feel of the entire place was super outdated and kind of dirty. The only reason to stay would be the view.

5 H M - 6 years ago

People are amazing starting with valet, Salvador helped with accommodations with bags into our room. The manager on duty was amazing with making sure our reservation with correct room. Security team on premises 24/7. Plus great food at beach restaurant, buffet and room service. Would recommend to everyone 100%

5 Bill Alexander - 4 years ago

Over the last 15 years, (formerly the Hyatt) have organized many, many conventions, dinners, events and even our family dining at this wonderful Hotel. Good accommodations and excellent services, with a very professional Groups and Conventions staff. Although we lived within walking distance of the Hotel,, even had a getaway weekend with my wife, and it was NOT a comp!
My daughter got married on the beach at the Hotel, with the corresponding reception, all 300 guests were attended superbly.
Although i had since moved to SoCal, a participation in a recent 4 day convention at the Hotel went flawlessly. Of course the food, accommodations and SERVICE excellent as always. As a professional in the hotel business, can absolutely bestow the highest recommendation to the Grand Hotel for any business, convention or vacation requirement.

5 Favio Flores - 4 years ago

Excellent location. Near everything, specially the best night club's. All rooms very clean, and excellent service provided by the workers. All the information is in various languages, so you will be able to easily reach what you are looking for. I recommend you to hang a cab to go to diamond zone and Majahua beach, because is the only far place