Marriott Tuxtla Gutierrez Hotel

4 Miguel Angel - 3 months ago

The hotel is in a good location and it is easy to find. The travel agency booked it and I'm glad they did. The rooms need to be updated but they are clean and have comfortable beds, good air conditioner, complimentary water and coffee. The check in and out were easy and fast. The breakfast was included and the buffet style was complete. The beach like pool is family ready since it is not deep. You can get your haircut, massage, facial and more at the hotel. Best of all, the hotel is affordable.

4 Jared Brunson - a month ago

Overall it was a good experience! Met by valets who took the car for tips, no charge for on site parking! The location of the hotel is also great, lots of restaurants and bars in walking distance. Our only complaints were: no hand towels or wash cloths in the room whatsoever, no refrigerator which is odd for a Marriott.. and the shower was full of long black hairs! Hairs strung along the walls and clumped in the corner.. made me concerned with the cleanliness of the rest of the room! I just expected a little more from a Marriott but it probably wouldn’t deter me from giving it another try sometime because the property itself was beautiful and centrally located!

1 Luis Avila - a month ago

Old property old rooms. Lobby, restaurant and pool are in good condition. We had a few problems while staying here. First problem we encountered was the internet is not good, our room electricity went out one of the seven nights we stayed, the elevator didn’t work for the last 3 day we were there, we had a cockroach in our room, the carpet in the room is old and dirty, theres some mold in the shower, bathroom looks really outdated, we had to use the emergency stairs to get to our room because elevator didn’t work and the stairs smell like bad humidity and there was a cockroach on the stairs. Parking stalls are very reduced. The reception people are too serious(we weren’t treated bad but they weren’t cheerful as in other hotels we’ve stayed at) the bellman (older sir) was really attentive and cheerful. He made our night the day we checked in. He gave us info about the hotel and services and even recommended some taco stall to eat that night. He was really grateful with the tip we gave him and was always asking if everything was ok. Housekeeping girls always left waters and clean beds. My suggestion to the hotel is to get rid of the ugly carpet at the rooms, renovate bathrooms, get a better internet provider, get elevator fixed and train reception better. Not everyone at reception is serious and in a bad mood but they could be more welcoming.

3 Eduardo Cueva - a month ago

This hotel is very outdated, I expected alot more from a Marriott. The room was very old. The room service was very slow. The restaurant in the hotel was horrible. Luckily there is other places outside the hotel. The pool was very small and was always dirty. It's hard to find an employee to ask questions around the hotel. The only positive thing about this hotel is the location and the gym.

5 Emilio Hirsch - a month ago

Far from the airport and from downtown but taxis are cheap and easy to find. The swimming pool is gorgeous. Excellent Marriott standard.

3 Thom Kelly - 6 months ago

A mixed bag staying here, especially for the price.
Pros: amazing staff, good bed, good shower and bathroom. Good coffee machine too.
Cons: really loud music until 4am from the karaoke bar across the road - the windows do not seal at all, so you can hear every word of it. The pool was closed for "maintenance" during our entire stay - not mentioned at check in or whilst booking online. The best they could do was offer to ship us to the Hilton, as if you want to get in a shuttle after swimming and drive across the city - frankly we think this should involve a discounted rate for rooms. Loud stone chiselling directly under our room for several hours two days in a row. Food in the restaurant is overpriced and low quality, though again staff were lovely.
Generally speaking I wouldnt stay here again with these issues.

1 Elena Bagagli - 5 months ago

I chose this hotel to enjoy an afternoon by the pool, before flying back. Turns out, the pool is closed for maintenance works. They told me after payment. Unacceptable. No one advised me beforehand.
Breakfast: for 255 MXP per person you get a very limited buffet, not to Marriott’s standard. Also: hot chocolate and cappucinos are considered extras. Service is slow, my chocholate arrived after I finished my meal, left it untouched, was still charged for it (no pool, not even a small courtesy gesture, fantastic).
Room: outdated