Hertz

1 Marisol Delgado - a year ago

I could give this location a zero, I would. They took forever to give us our rental car. Previous rentals that we have gotten from this location have been canceled. Horrible customer service. They need a better system and prioritize the customers that reserved a car beforehand.

1 Alejandra Gallegos Pérez - 8 months ago

(Translated by Google) AWFUL ATTENTION, call because they have not returned my deposit, the car was returned more than a week ago. The guy who answered me on the phone was rude. You have to wait more than 5 minutes for someone to answer the phone. They did not give us the car for which we had made the reservation, and even so they kept the same cost. Something else there is only one person who speaks English in the attention module. So when a foreigner arrives it is difficult to communicate. Expensive and bad service. Hopefully I can get my deposit back.

(Original)
PESIMA ATENCIÓN, llame porque no me han regresado mi deposito, el carro fue devuelto hace más de una semana. El chico que me atendió por teléfono fue grosero. Hay que esperar más de 5 minutos para que alguien responda el teléfono. No nos entregaron el auto por el cual habíamos hecho la reserva, y aun asi mantuvieron el mismo costo. Algo más solo hay una persona que habla inglés en el módulo de atención. Así que cuando llega un extranjero es difícil comunicarse. Costoso y mal servicio. Ojalá pueda recuperar mi deposito.

1 Malio Martinez - 7 months ago

(Translated by Google) Very bad attention, I reserved a car and they didn't have it ready, and they told me that in 3 hours they would deliver one and that they could assign me, but when other people arrived and I was able to charge them more than twice what I was going to pay, they canceled my delivery and they told me that until another day there would be cars available.

(Original)
Muy mala atención, reserve un coche y no lo tenían listo, y me dijeron que en 3 horas entregaban uno y ese me podían asignar, pero al llegar otras personas y poderles cobrar más de dos veces lo que iba a pagar yo, me cancelaron mi entrega y me dijeron que hasta otro día habría coches disponibles.

1 Ivancillo - 6 months ago

(Translated by Google) Terrible service, you would not recommend it, especially that one at the Tepic airport, very bad customer service and they charge you whatever they want

(Original)
Pesimo servicio no lo recomendarias en especial esa del aeropuerto de tepic muy mal atencion al cliente y te cobran lo que se les da la gana

1 Tony Cortes - 2 years ago

(Translated by Google) There is no staff to attend professionally very bad service when you make your reservation everything seems fine but when you arrive everything is complicated to them what interests them most is to sell the insurance because they earn more money than the rental of a car. Because they always take out their board. Full. Standard and basic already when you get hooked. They tell you how between 1 and 2. In the afternoon the car arrives in my person to hertz here at Tepic airport they are doing you a lot of damage

(Original)
No hay personal para atender profesionalmente muy mal servicio cuando haces tu reservacion todo parece bien pero cuando arribas todo se complica a ellos lo que más les interesa es vender el seguro porque ganan más dinero que la renta de un auto. Por que siempre sacan su tabla. Full. Standard y basic ya cuando te enganchan. Te dicen cómo entre 1y2. De la tarde llega el auto en mi persona a hertz aquí en Tepic aeropuerto te están haciendo mucho daño

1 Abrasador Ruíz - 3 years ago

(Translated by Google) Terrible service and lack of preparation, it would be appreciated if you would notify us in time if you do not have the vehicles. Be careful when using a credit card, they withhold your payment even when they do not give you the vehicle, I could not make my trip because they withheld my money for 10 days and I had to pay for another vehicle but without my money because they lied to me saying that the refund would be reflected soon and after that up to 10 more days. AWFUL SERVICE.

(Original)
Pésimo servicio y falta de preparación, se agradecería que avisarán Con tiempo si no cuentan con los vehículos. Cuidado al usar tarjeta de crédito te retienen tu pagó aún cuando no te dan el vehículo no pude hacer mi viaje pues retuvieron mi dinero 10 días y tenia que pagar otro vehículo pero sin mi dinero pues me mintieron diciendo que se iba a reflejar el reembolso pronto y después que hasta 10 días más. TERRIBLE SERVICIO.

1 Mariana Juárez Ballado - 8 months ago

(Translated by Google) Terrible service in every way. Abusive policies, very high costs, poor treatment and no accessibility. Better rent outside with Best and EcoCar, much better service and reasonable costs.

(Original)
Terrible servicio en todos los sentidos. Políticas abusivas, costos altísimos, mal trato y nada de accesibilidad. Mejor renten afuera con Best y EcoCar, mucho mejor servicio y costos razonables.