DoubleTree by Hilton Hotel Queretaro

5 MP David - a month ago

Excellent service from front desk staff: Al, Paulina and friend (sorry I didn't get her name!). We are honors members and felt like they treated us special! We had issues that they resolved to our satisfaction. Will not hesitate to visit here again.

1 Morgan Garlinge - 5 months ago

Rooms are not clean and hotel is very old...needs a MAJOR update. The a/c kept going in and out. The pool was dirty. The restaurant staff was very courteous, but food wasnt the greatest. Front desk staff is not very friendly or accommodating and they don't allow you to use their shuttle service to airport, makes no sense. I spoke to the manager at the front desk twice about the airport shuttle and each time I was told she would call me back to let me know if they could take me to the airport and she never did...I had to continue going down to the desk for her to give me an answer (which ended up being no). As a diamond member, I was very disappointed in this Hilton property. I would advise choosing a different hotel.

4 Ryan Sclar - 4 months ago

The place was sufficient and met expectations. The breakfast was adequate but not great. The location has plenty of shops around it, which was nice.

4 Bruce Hynes - a month ago

It was nice with a great staff. but can use a refresh to the restaurant and a bit in general to bring the hotel up to the level i expect of Hilton.

4 David - a year ago

The receptionist upon arrival was very inviting and upgraded me as a Diamond member which was appreciated. The included parking and breakfast, and the open pool, and the convenient location were why I chose to stay at this hotel. The current ongoing points promotion made the stay worthwhile too. I ended up getting about 4000 points for a one-night stay. I appreciated the good service at the reception desk and restaurant. Food choices for the breakfast buffet were good. Some of the features in the bedroom suite needed better cleaning. For example, I found a used coffee pod in the coffee maker... that tells me the bedroom suite was not properly cleaned after the last guest checked out.

5 Felipe Zavala - a year ago

Excellent, can't say enough good things about the Doubletree in Queretaro. We missed our flight from the airport, and had to get a room for next day departure. Booked online, and although check-in was not officially until 3 pm, Mafer at the front desk was very understanding and let us in to our room at 8 am. Room was huge with a separate living room area, cold mini fridge and great black out curtains. The restaurant was good, and we were grateful to have the option of just going downstairs to eat. To top it all off, they DID have a free airport shuttle, at 3:30 am no less, which the driver was there at 3:15 am. The entire staff was super friendly and accomodating. Will stay here again and will absolutely recommend. I hope management sees this review, staff needs and deserves bonuses and/or raises!

2 Ty Sandison - a year ago

This place was in rough shape. Sheets were pretty worn, bathrooms were abused, very dirty windows. Thermostats were manfunctioning. Location was great, you could walk across to La Comer for some good food and supplies but the hotel is in dire need of a fresh coat of paint and some new linens.