1 Bianca Lambert-Rajo - 5 months ago
The check in time is 3:00 pm, and we got there at 4:15 pm. The receptionist said our double room was not ready and offered a single room. I let her know we reserved a double, because we were 3 adults and one kid, so there was no way we would fit in a single. My 7 year old granddaughter was tired and needed to rest and use the bathroom so I asked how long would it be, and the receptionist responded 15 min. She asked us to wait in a single while ours was ready. The room smelled like pesticides and humidity, and an hour an a half later, our room was not ready yet, so we decided to cancel the reservation and leave. I would have given the hotel 0 stars, but there is no option for it.