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Devon Paige Willis -
3 years ago
We took the 3-day jungle tour with Nichim Tours on December 31st 2018. The first day (to Agua Azul, Misol-Ha and the Palenque ruins) was great. We were on time the entire day and the driver was very professional. The second day was also good, although I got food poisoning from the lunch (as did several others from my group, who were all vomitting by day 3). The third day was a complete loss: we took the third day for the jungle walk, which turned out to end at 12:30pm and we had to leave our rooms by 1:30pm, and the bus only came to bring us back to Palenque at 6:30pm (though they had told us to be ready for 5pm, so we waited more than one hour), so we had nowhere to go and nothing to do the entire afternoon, just so the company could save on transportation costs (we had to wait until the bus full of new tourists arrived to be brought back to Palenque). A first bus came at 6pm, but the driver refused to pick our group up, saying we were not in the list, although there were spaces. The second bus arrived at 6:30pm and did not have enough seats to bring all of us (we were 10, he only had 8 seats). In addition, the buses did not have seat belts and the drivers were going very fast, and 2 people in the group had no seats, so sat on the stairs on in between seats, for the 3+ hour drive along a windy roads. We contacted Nichim about the unacceptable third day, without getting any response. I do not recommend taking the tour with this company - the service was poor, the food caused food poisoning (note: more than half of my group was from Mexico and still got food poisoning), the third day was wasted, the buses were very cramped, the tires were worn down, and the seats belts didn't work. Very dangerous.