Hotel Tepeyac

1 Nino Mingoia - 2 months ago

During our stay the Hotel has put us in a corner twice. The first time for the laundry service, telling us to bring our clothes the day after and that the express service would have given us everything by the end of the day. Unfortunately, the day after they told us that the laundry was closed (as usual, apparently) - we would have chosen a different solution instead of leaving the hotel with all our dirty clothes. Much worse, the second time at the check out: the day before they had arranged a transfer service for us for 700MXN, which they confirmed in the morning but 40minutes after, by the time of going to the airport, they said that they hadn't reserve a transfer and the price for one would be 1200MXN. As we did not want to miss our flight we could not refuse or find for a different option. At the desk they did not even understood that it was their fault, replying that "Sorry this is not an agency" or "I did not say that, if my colleagues did..." - unbelievable. If you are not able to provide some services you shouldn't!! Everyone in your position knows that

4 Tomasz Mazurek - 11 months ago

Pictoresque hotel at the main walkway of the city. Friendly personel. Secured parking at the garage two blocks away included.

5 Jairo Estrada - a year ago

Very nice hotel. Close to the pedestrian street where the action is without beeing noisy.

4 Javier Hausteen - 5 years ago

nice boutique hotel, right price forma righ placer. near to parque central downtown. Located by andador Guadalupe, crowdy street to centre and Guadalupe church

1 Clara Cañada - 5 years ago

Sad,no malatero to help with bags.Had to run shower fot twenty mins ti get hot water.No shower curtain.Water all over bathroom floor and into bedroom.Rude and unhelpful staff.Overpriced.Don't waste your time or money !!!

4 Carlos Alberto Huerta - 9 months ago

Nice

5 Jaqueline Hernandez - 2 months ago

(Translated by Google) Excellent location in one of the walkways very close to the center. Super attentive service, very nice and pleasant place. At 7 pm they offer complimentary coffee in a garden. They have parking but you have to request that they open it to gain access.

(Original)
Excelente ubicación en uno de los andadores muy cerca del centro. El servicio super atento, el lugar muy lindo y agradable. A las 7 pm ofrecen café de cortesía en un jardín. Tienen estacionamiento pero hay que solicitar que lo abran para poder acceder.