Sunscape Puerto Vallarta Resort & Spa

2 Danyelle Eads - a month ago

We first arrived and the staff was amazing and accommodating. Our room wasn’t ready so they took our bags and we went straight to lunch. The lunch buffet was not great. Overall, the food was horrible. We went off resort 3-4 times to get other food options.The only decent meal was the Italian restaurant. We enjoyed the pool and entertainment options. The staff was excellent the whole time. The room was okay, but it was always warm and never really got cool and the shower never got hot. It was disappointing that we booked through apple vacations so we were told we didn’t have access to wifi or room service without an additional fee. Overall it was not a horrible stay, but I would’ve rather paid more to book something nicer.

2 bee - a month ago

okay, to start, the visuals are beautiful. a perfect view of the city and the ocean. buttttt, unfortunately the place itself wasn't so good in the service and the food.
food selection was mid as hell, very little to pick, and the service sucked. no locks on the doors for some reason? paintings above the bed just kinda sit there...one fell on my head, and i found blood on my chair. tiny rooms too if you're expecting something bigger
this place is definitely not what i was expecting. would NOT recommend T_T

1 Angela Haiman - 4 months ago

If I could give no stars I would! My husband and I became members after visiting other resorts. One of the deciding factors was how welcoming and friendly the staff was. If we had visited this location first we would NEVER have become members. The noise level at this resort is horrible for those who want to get any sleep with concerts on the beach until 12:00am. The staff was very rude and not helpful in any way. We arrived at the hotel checked in went to room that was supposed to be a romantic suite look out the window and its right next to the kids water park. We asked about being moved to a different room they stated there wasn't anything open until the following day. We had looked at the Dream's and Secret's to see if they had available rooms but after we were told they would move us we decided to give the hotel a chance. The next morning we informed they could not move us as the other guest decided to stay longer. They now wanted to charge us for three nights of our stay after only being there one. Long story short we ended up leaving and going to Dream's and that is where our vacation began! Not sure why the staff at these locations are so different in how they treat people but we will never stay at any Sunscape again.

5 Jacquelyn Marie Ross - 5 months ago

Second time there for a wonderful 2 week vacation and it won't be our last. Going back in January! The hotel is nice and close to downtown with buses and taxis easily available and very cheap. 40 minute taxi drive to the beautiful Botanical Gardens only about 20 US $. You MUST visit these fabulous gardens, lovely restaurant and best gift shop in Puerto Vallarta. The hotel has good food in the buffet, especially at breakfast and the Italian restaurant has a dress code (which is nice...no reservations needed) and the food is great! Best desserts as well, even the Italian tourists gave it thumbs up! Staff is constantly cleaning and also are the most pleasant and helpful you would want. Special mention to Roger ( part of the concierge staff) who is "Mr Personality Plus". We always looked for him when we needed anything and he never let us down. Fun guy who really enjoys his job. Our housekeeper Rosario was sweet and very efficient, kept our room very clean with lots of towels and our fridge was alwlays topped up with water and soft drinks. Can't say enough about this resort. Ooops, almost forgot to mention the FABULOUS ENTERTAINMENT. Everything from lovely live music, to dancers, flame jugglers and fireworks. Couldn't ask for a better time at twice the price! Hey, Roger, see you in January, bring your baby pictures!

1 Jennifer Castellon - 3 months ago

We booked at this hotel because it had descent reviews. We looked for a place that was going to be kid friendly and all inclusive. It turns out the all inclusive this resort offers is not by any means all inclusive. They make you buy an up graded price for all inclusive and they make sure your stay is not fun at all. I was confused why I had to call every day to even have fresh water in the room but half way through the stay when we called late for water we were told it was our mistake for not calling in the morning. Not to mention you can not order food by room service and they do not let you bring food from anywhere in the resort to your room. They also call themselves a resort and spa but they do not currently have a spa. There are massages available on the beach or in the tiny nail salon but that's not a spa! Furthermore if you want to have a nice "Italian dinner" and you have children you are not allowed in! the age limit is 8 and up!! Some of the staff is nice if they know you are going to tip them and others act like you are not there. I thought it was going to be a fun family vacation but it has its nightmarish moments. I feel like fore the price we paid we should have picked somewhere else to stay. BTW the buffet is awful and I don't recommend. We have left the "all inclusive" hotel every day to eat because of the horrible service in the buffet and the taste of the food. One final thing Wifi is not free and hard to use in the lobby. If it was the only thing that was wrong here I would have been just fine. Buyer be ware it is not so peachy!

1 alex medina - 2 months ago

Currently staying at this the hotel. Very short staffed. Says it’s a family hotel but they don’t let you do anything. You can only eat at the restaurants or buffet but you can’t go in any swimwear or tank top. Men have to be wearing a T-shirt. They have a burger bar but you have to eat at the tables in front no food at the pool zone or beach area. Very upset with the service here if you come with kids I recommend looking elsewhere.

1 maxtomious - 4 months ago

I can't think of anything good to say about this resort, I've been to multiple all inclusive resorts in Mexico and this was by far my worst experience. Biggest issue was the food, not only do you have to wait in line for 10-30 minutes every time you want to eat but the food was not good at all multiple of us got stomach problems and none of us had anything that we really liked. Bed were uncomfortable, hotel rooms slammed so you would wake up middle of the night by someone going to their room, terrible customer service. Their manager didn't even speak English and did not care about their food being spoiled. I can sit here and complain for an hour about how bad it is but long story short I would avoid this place at all costs.