Club Regina Puerto Vallarta

4 Wendy Campbell - 2 months ago

We had an amazing time. The views of the sunset are amazing from this location. It's close to the Marina and a lot of shops and eateries are within walking distance.
A couple of things that I would consider Is more elevators accessible in each building. We were only able to find one elevator to our building, and then stairs were available from what we could find. And another quirky thing is the pool towels were not picked up from our room when we returned from the beach. The towel hut was closed and the guest services desk was closed so we left our towels in the room but they were not picked up with the other towels. Come to find out that we had to return them to the towel hut or guest services when we were finished with him . And it could be a it could be A me thing. It's not a big deal just something that I thought was quirky.
The massage on the beach was amazing.

4 Ana Carmen - 5 months ago

Very nice timeshare hotel. Mostly families and senior couples. Beautiful pool with excellent service, drinks and food. The breakfast buffet was good. Although don't eat from the buffet, instead try the cook to order egg station. It'll be fresh and hot.

The dinner buffet was very pricey and not good at all. Someone needs to check the burners on the buffet. The food is not kept hot at all.

The rooms are old, but very spacious and comfortable. I had a lovely pool view. Overall quite satisfied and would definitely return!

3 Angie Westcott - 4 months ago

This resort is older and small, but clean and well kept. It offers a couple of places to eat and the food is good and in large portions. It is located near the marina, so restaurants and shopping are within walking distance. It is a very safe area and we were never scared while on or off the resort. The major disappointment was the service. Usually in Mexico you get a grand welcoming and everyone at the resort seems genuinely happy that you are there. That was NOT the case at Club Regina Puerta Vallarta. From check in to check out we only came across one person (Alberto) who I would give an A+ rating. At the pool bar NO ONE seemed happy or willing to wait on us (Natalie was especially bad). It was as if we were a nuisance. We are generous tippers, and that didn't even work. Each of them could have made so much more money if they had been friendly or willing to help. There was also a much bigger language barrier on this resort than any other I have ever visited (and that is a lot). Not sure we will be back or that we would encourage others to visit.

2 Sheri Mastin - 4 months ago

I’ve come here maybe 5 times over the past 18 years. Four years ago we brought our adult children and had a nice time-the pool is always nice and the rooms were okay back then. I remember the staff was great.. Last year I came with three friends and I was slightly embarrassed by the rooms.. outdated and bathroom was gross. My husband and I are here and the room is below satisfactory - stains on the chairs and the bathroom is beyond filthy. The soap scum on the shower doors is sub par. The tile (and the apparent repairs) looks I installed it- I have zero tile experience. High pressure to always upgrade membership but I would not ever entertain investing anything with the state of the room. The way the bathroom looks I’d qualify this place as 2 star.

5 Nathan Brown - 3 months ago

I read several reviews of Club Regina before my visit in June 2022 and I feel it's necessary to set the record straight with a fair honest review.

Let me start by saying I visit Puerto Vallarta regularly for work so I'm familiar with the area, the resorts, the food, the culture, and the prices. For this particular visit I traveled with my wife and we were in Puerto Vallarta for pleasure, not business.

First off, I'm going to give this place a very solid 4.5 / 5 stars. I was very impressed with the resort overall, the grounds, the rooms, the bed, the pool, the beach access and beach loungers, as well as the service and dining options.

Checkin was very smooth, quick and friendly. After checkin we were approached very briefly about a time share which we kindly declined and then were not bothered about it again for our entire 5 day trip. Honestly, if you're visiting PVR you should plan on being approached about time shares everywhere you go, Club Regina was the most respectful and least pushy (Vidanta is the worst, avoid those sales reps unless you want your time wasted).

Our room was really clean and spacious with a very comfortable king size bed. Our view of the beach and the ocean were absolutely breathtaking from the 13th floor. Obviously this resort is not brand new so some things were a little dated, but for the price you pay per night I felt it exceeded expectations! The couches, chairs, kitchen, bathrooms, and beds were very clean. Room service came by each day to clean the room and they were very helpful with providing extra towels and toiletries.

The staff working to keep the pool and the grounds clean did a great job. Also drink and food service pool side was quick and friendly. We provided our room number and they simply charged the card on file which made ordering very convenient.

We ate at Inizio for dinner one night during our stay and the food was great! I ordered the salmon and my wife had fettuccini. The food came quickly and was served hot. The lighting and mood of this restaurant on the beach during sunset were everything you'd hope for when eating near the beach in Puerto Vallarta.

All of that said, if you're looking for an affordable, nice, comfortable beach side stay in Puerto Vallarta this is your place!

2 Connie Kwok - 5 months ago

4 stars for the room and pool staff for friendly and nice service and my kayak tour at the hotel and restaurant and the bellboy service. The small fitness center was clean and decent too.

If my dear friends did not get married here, I would not have stayed and would knock this down to 1 star, but I'll give my experience 2 stars.

Personally, I will never stay here again and I recommend against this place not because of the hotel but purely because of the Timeshare experience and staff. The pushing of the timeshare, the meeting is ridiculous and the last thing someone should experience on vacation. The second I turn around to being told, I want some information. I'm not familiar with anything timeshare related, and so I felt taken advantage of severely, furthermore mansplained and a manipulation of words during me meeting. Never again.

The rooms, linens a lot of things here are outdated. This is a hotel that does the best they can, too bad. The best part of the hotel is beach access and view, which actually has nothing to do with the stay. If this id within your budget, just manavr your expectations. Personally, I think there are other comparable places to check out.

1 Dave Grall - 5 months ago

Great location. Staff is hit or miss, some understand hospitality, others act as if you are an inconvenience. Accommodations are beyond the need for renovation. The property should be leveled and rebuilt. Our first room was dirty, the hot tub had stains, mold everywhere in the bathroom, all fixtures were worn, stained, beat up. Second room was not much better. After seeing our room, they wanted to sell us a time share, we mentioned we would never stay there again and they blamed the condition of our room on Booking.com!