2 marandi73 - 9 months ago
We bought a beautiful Talavera platter at this shop last week; we liked the building and their inventory. However, some display rooms were half lit. We took a picture of two of the platters we liked the best and we picked one. Bought it, they wrapped it very well. Brought it to America, and when we unwrapped it, with plenty of light in the room, we realized that it had a defect of workmanship. It was small, but now noticeable. We got in touch with the lady who sold it to us to let her know the issue we were having; we emailed her the picture we initially took and that defect shows in it, therefore she couldn’t say we caused that defect. She said that she could exchange it at our expense and that we could use it without concern, however it does look like it a chip as it doesn't have any gloss or color. She knew that we were from out of town and that shipping this platter back to Mexico would be expensive. We asked if instead we could get some sort of discount and we haven’t heard from her since. It’s a shame as it is a very old shop with good reputation. But we paid full price for this item and since they’re certified they’re overpriced. Which makes me wonder why, if they’re certified, they sell Talavera with those kinds of defects. I would assume that they adhere to a high level of quality. But not really. So please be careful and check, and double check the items you buy from them with plenty of light as they do not sell cheap.
