Tukan Hotel Playa del Carmen

2 Cassie Livingston - 2 months ago

I’m giving two stars instead of one since the location of the hotel does make it easy to go out to restaurants and other activities. However, I am extremely disappointed with the rest of my experience here. The staff was very unwelcoming and only smiled when they tried to get us to pay more for their all inclusive pass and breakfast which we did not want to do even after being extremely pressured by the front desk. I should have believed the other reviews because they are all very accurate. The bed is the hardest most rock solid bed I’ve ever sat on in my life. Everything was very old and not well taken care of. You could hear everything going on outside of your front door and there was no extra lock on the inside which made us feel unsafe. Needless to say we checked out and went somewhere else because I refuse to spend my relaxing vacation in a place like this when there are way better options out there.

1 Nikola Čertíková - 4 months ago

We have just stayed in this hotel. We paid for the deluxe room. The room has nothing to do with the word deluxe. It is old, ruined, barely open the balcony door, hot water flows for 2 minutes, view from the balcony of the tree and construction site, no drinking water and glasses, no kettle as written, dirty sheets, slowly connected to wifi. two small beds, although we like you par, which you put on booking a double bed. All wrong.
We do not recommend this hotel!

3 Reyna Guzman - 2 weeks ago

We are very pleased with the service of this hotel. We arrived without reservation, u0026 even then they were able to give us a room with everything included. We arrived very tired u0026 they let us in three hours before the actual check in. The resturant staff, especially Alberto, Edith, Nadia, Violeta, Manuel, Rene, u0026 Agustina were all very kind to us and made our experience even better. We are definitely coming back thanks to the welcoming staff and great service. We are very thankful for everything they did for us. Room 220

1 Maria “Maria” Torralba - 3 months ago

Pictures from the website are very different from the actual location. In the bathroom in particular the tiles and Faucet lever are the worse they are rusting and look like they have mold. Once you get to the hotel they try to make you spend more on either other amenities or the room itself.

4 Marcelino García - 4 months ago

Location is priceless, rooms are kind of old and service is not awesome... But if you plan to travel around Riviera Maya and visit small towns around, this hotel is perfect.

5 Thomas Burnside - 10 months ago

Wasn't really sure about this place when I booked it. However was pleasantly surprised. Our room was very nice and the location couldn't be beat. Close to everything, we did end up buying the breakfast plan, however save your money The food was sub par and really not worth it plus the stuff in the restaurant was rather on rhe rude side Given all of the great restaurants near by you can eat very well cheaply. But for sure this hotel is worth a stay when in Mexico

4 Jacob Herper - 6 months ago

We stayed for only one night in one of their suites, which is rally more like a family room with two bedrooms and one bathroom. The outdoor area was well maintained, but the rooms have seen better days.