1 Gabriela Pardo de Andrade - 4 months ago
04 June 2022
Had to change room 3 times.
We got a 2 bedroom suite with ac for 3. It was 1 room with ac and a walking closet with a bed, so we asked for another room with ac. They accommodated and then asked us to move to another room so they could put back the suite on booking. In the second room we couldn't turn off the jet engine in the bathroom that resulted to be the fan. They moved is again, 11pm, to a room where the lights didn't turn off properly.
Next day we moved hotel and they promised to do a full refund on Monday, its Wednesday and we've received not half of what we are owed. When confronted they said its what was authorised, it wasn't.