1
Daniel Navarrete -
5 years ago
Faulty Air Conditioning
2 small towels per day per couple
No respect for "Do Not Disturb Sign"
Thieves - Stolen Camera "Magically Disappeared from room"
Very Rude with a professional like attitude
This hotel was a good choice, at least that is what I thought before booking a three day stay, I regret doing so and this is why.
On my first day at this hotel I arrived exhausted from traveling from Houston to Monterrey, I was ready to go straight to bed and expect a good night sleep, that did not happen.
I soon became aware that the A/C "air conditioning" system was faulty, it made a very loud noise when turned on, so loud that I could barely hear the TV at the fullest volume, it was a nightmare but I was too tired to complaint to the front desk and pretty much knocked out on their HARD ROCK bed.
I woke up a couple hours later with enough sleep to make a complain about the A/C, I was surprised at their response, they stated that all of the rooms have that issue and nothing could be done. I requested more towels and their policy only allows you to have two very small towels per day due to low quantity and a high demand for them, even if you have booked the room with two people.
At this point I was ready to give up all hope for this hotel, so I requested a refund, the manager or whoever this guy is "short with a large complex," assured me that he would provide the possible customer service and apologized for any trouble, nothing was done fix the unrepeatable problems.
Worst decision ever, I later found out the they sold my GoPro Camera, I am sure about this. I left it on a specific spot inside the hotel, never took it out of the hotel and it was gone. Nothing I can do now, I'm back home in Houston, luckily I can make a police report against this thieves. Very bad service and a horrible experience.
