Hotel Galería Plaza Reforma

5 Ross - 3 months ago

Just finishing up our stay, I feel that the service was on point. This is out first trip with our 5 month old and the staff in the lobby were very attentive with our stroller. We arrived quite early for check-in and while we expected to wait for a room, the staff at the front desk found us a room right away and we got settled in within 15 minutes!

The little restaurant in the lobby was nice and no too expensive.

One thing to note is while they do have accessible ramps and elevators they are a bit steep, not really unusual for CDMX or anywhere in Mexico, just something to be aware of.

I will be happy to stay at this hotel in the future.

4 Ramiro Garcilazo - a month ago

Great hotel with comfy rooms and a nice rooftop pool and restaurant.
The gym is pretty small but serviceable.

The one thing I'd improve is the TV, there's cable so that's something, but no streaming services (ClaroVideo was supposedly installed but never worked for me). Also, maybe a microwave in the rooms.

3 Sarah Lopez - 2 months ago

The rooms are good with comfortable beds. I would rate this five stars relative to the price. However, the hotel charges very high rates for water bottles (70 pesos for a tiny bottle), and everything else you might need. Laundry service is a robbery. I had to pay 1200 pesos for washing a couple of t-shirts and some underwear. Be aware at least. Food options are not very good. The “gym” is a room with a couple of treadmills. Deducting one star for expensive water bottles, and one star for poor food options.

3 lily liu - 3 months ago

The hotel looks nice and the rooms are spacious. But sound insulation is very bad. I can hear our neighboring door close clearly and other guests talking through the walls. Two people upstairs chatted from 3am to 4am loudly. Could only sleep after getting ear plugs from the reception. Other than noise, no other complaints.

1 rob moine - 4 weeks ago

I paid with my credit card a $400 credit for expenses occurring my stay. When I checked out I was told I had only used half of it and they would refund me the other half. It’s been a month and a half I never received my refund and they’re telling me they charged me the right amount. That is my banks fault, however my bank never received a refund or credit. I asked if I could speak with the owners and they have consistently told me that they gave me the credit and the problem is with my bank. I got engaged to two so town was hoping to have many guest from United States come for a wedding . But I will not do business with this hotel ever again !

5 Soni Kumari - 3 weeks ago

Everything went very well with my stay here and look forward to my next visit. The staff are very friendly, the food is amazing, and the location couldn't be better for my needs. I highly recommend staying here for anyone that is looking for quality at a great price!

2 Mario Me - 5 months ago

I can't really recommend this hotel. The service was not good according to what we paid for it. We arrived late and only had the room prepared for one person (water, towels, bathrobe). We just wanted to rest and have a shower after a 14 hours flight. I called the reception and they said it will take 20 minutes to get the missing items, for a bottle of water they put me on hold for the room service. This was already weird but what made me angry was that the items never arrived. In general the reception was not understanding well, I don't know if it's a language barrier or they just don't care so much. However, I found other nice hotels with great service in this price category in Mexico city so I won't have to come back.