1
Quân Thiên Kim -
7 months ago
I booked this hotel in Expedia, but had to cancel the booking due to COVID. They charged me an 85% fee, even though I cancelled it 5 days prior to the what they called "Free cancellation until..." date.
Be careful of their trap because they make you think the date that "Free cancellation until " is for a full refund, but it is not. When you book, you lose 85% if you cancel it right after that. When you look at the website, it shows a different policy for the cancellation date (full refund). However, after you book, the confirmation email will show you their real game!
I loved the idea of staying in their hotel and using their tours. However, after I found out that I got caught in a cheat of "Free cancellation... " (whatever date, they only refund max 15%), I won't ever use any kind of their service (accommodation, tour, transport, etc.) to avoid another swindling. Untrustworthy agent.
I've stayed in many hotels and this is the first time I found there is a new game of cheating from this hotel. The 1st photo is what you see on their website, the 1nd is what you get in the confirmation email.