Hospital Rosa del Tepeyac

1 Daniela Nava - 4 months ago

(Translated by Google) I called to ask if there was a gastro appointment for a 7-year-old boy (morning reception), the girl who attended me assured that they would attend to me. The next day I arrive and they tell me that this doctor does not take care of children (afternoon reception), I explain to the girl that they had confirmed the appointment and she answers that it is not her problem that they gave me the wrong reports. Terrible experience and more so because the first face of the hospital is the reception. And from what I see in the comments it's the same problem for years and they haven't done anything to solve it

(Original)
Llamé para preguntar si había cita de gastro para un niño de 7 años(recepción de la mañana), la chica que me atendió aseguró que si me lo atendían. Al siguiente día llego y me dicen que ese dr no atiende niños (recepción de la tarde), le explico a la chica que me habían confirmado la cita y me contesta que no es su problema que me dieran mal los informes. Pésima experiencia y más porque la primer cara del hospital son las de recepción. Y por lo que veo en los comentarios es el mismo problema desde hace años y no han hecho nada por resolverlo

1 Berumen Juan Alberto - 3 weeks ago

(Translated by Google) On Friday I called to take my wife to gastroenterology, they told me that the doctor would arrive at 4:00 PM, I made the appointment, I arrived at 3:40, I paid and it was tab 2, I waited until 5:00 PM, Almost an hour and a half waiting and in that time the Dr did not arrive. We asked for the payment to be reimbursed and left, a lack of respect for time, but above all for the health of the patients, and a total lack of professionalism and responsibility, health is a sensitive issue and they don't see it that way here. The receptionist could never give a friendly answer, very bad experience.

(Original)
El día viernes llame para llevar a mi esposa a gastroenterólogia, me dijeron que el el Dr llegaba a las 4:00 PM, hice la cita, llegué 3:40, pague y era la ficha 2, espere hasta las 5:00 PM, casi una hora y media esperando y en ese tiempo no llego el Dr. Pedimos el reembolso del pago y nos fuimos, una falta de respeto al tiempo, pero sobre todo a la salud de los pacientes, y una falta total de profesionalismo y responsabilidad, la salud es un tema delicado y aquí no lo ven así. La recepcionista nunca pudo dar una respuesta amable, muy mala experiencia.

1 Maribel T M A - 2 months ago

(Translated by Google) Terrible attention all the times I've been there that have been 4 I run away and today was the last chance I gave this little hospital.
The first time I went to the emergency room I had severe stomach pain (which was gastritis, I found out in another hospital I went to) Dr. He treated me, he didn't even check on me, he told me that I needed an operation and I was complaining about the pain and he told me to shut up, I have other patients and he's going to wake them up, he gave me a pass to the general hospital (he got rid of it) and he also smelled a lot of cigarettes (maybe I interrupted his 5 minute smoke and it bothered him) and he seemed very anxious. I went to another hospital and there they only gave me an injection for the pain, that was all, so simple.

The second time I went to pediatrics, Dr. very clown I don't check my girl I just send her to do some studies that she didn't specify and I was looking for what kind of study I called again and they told me that they would ask her and they called me and I never received her call I had to go somewhere else I just went to I spend my money.

The third time to dermatology and very anxious dr. How he was in a hurry everyone voted very quickly. (The treatment he gave me was not bad, just his attitude).

The fourth time it was today... I went urgently for my baby and the receptionist told me "they won't even attend to her later" very despotic and inconsiderate, you can see that she doesn't care about those of us who came, so at that moment I went to the pediatric hospital of legacy and wonder.

I thought that being private was going to be better but I won't go back. Today I felt so desperate that's why I turned knowing the bad experiences I've had but I just went to waste my time and spend on a taxi.
I'm not coming back ????????

(Original)
Pésima atención todas las veces que he ido que han sido 4 salgo huyendo y hoy fue la ultima oportunidad que le di a este hospitalito.
La primera vez que fui a modo urgencia tenía un fuerte dolor de estómago (que era gastritis, lo supe en otro hospital al que fui) el dr. Que me atendió ni siquiera me reviso me dijo que yo requería operación y yo iba quejándome de los dolores y me dijo cállese que tengo otros pacientes y los va a despertar, me dio según un pase para el hospital general ( se deslindo) y además olía mucho a cigarro (tal vez interrumpí sus 5 minutos de fumar y eso le molestó) y se veía muy ansioso. Me fui a otro hospital y ahí solo me inyectaron para el dolor eso era todo, tan simple.

La segunda vez que fui a pediatría la dra. muy payasa no reviso a mi nena solo le mando hacer unos estudios que no especificó y yo buscando qué tipo de estudio volví a llamar y me comentaron que le preguntarían y me llamaban y total nunca recibí su llamada tuve que ir a otro lado solo fui a gastar mi dinero.

La tercera vez a dermatología y muy ansioso el dr. Cómo que llevaba mucha prisa a todos votaba muy rápido. ( el tratamiento que me dio no fue malo solo su actitud).

La cuarta vez que fue hoy.. acudí por urgencia por mi nena y me comenta la recepcionista “ni la van a atender luego” muy despota y desconsiderada se ve que no le importan los que acudimos, entonces en ese momento me fui al hospital pediatrico de legaría y de maravilla.

Pensé que por ser particular iba a ser mejor pero no vuelvo. Hoy me sentía tan desesperada que por eso recurrí sabiendo las malas experiencias que me he llevafo pero solo fui a perder mi tiempo y gastar en un taxi.
No vuelvo ????????

1 sebastian ramirez - 3 months ago

(Translated by Google) Well from the outside it looks pretty clandestine. I saw the urologist, the doctor spoke for 15 minutes, he prescribed nothing, he did not check anything and as a good mercenary I have to do studies to rule out and be hospitalized in his office where he works haha. And you take studies to him and he tells you that you have nothing haha. What an ugly clandestine hospital, it's terrible they don't even take your vital signs.
DON'T THROW 400 IN CONSULTATION OF TALK AND SERMON!! This hospital is worse than insurance haha

(Original)
Bueno desde afuera se ve bien clandestino. Vi al urología, el doctor de 15 minutos platica, nada recetó, no me reviso nada y como buen mercenario que tengo que hacer estudios para descartar y hospitarme en su consultorio donde trabaja jaja. Y le llevas estudios y te dice que no tienes nada jaja. Que feo hospital clandestino, es pésimo ni siquiera te toman signos vitales.
NO VAYAN A TIRAR 400 EN CONSULTA DE PLATICA Y SERMÓN!! Este hospital es más pésimo que el seguro jaja

3 Dany Ortega - MSMopri - 5 months ago

(Translated by Google) The attention is good and the doctors are not bad but not very good either, a good place for a small emergency that is not life or death. The cost (price) of an emergency consultation at night is $400 pesos and I think that the normal consultation costs $300, for the price and the attention I think they are fine, it is not that exaggerated

(Original)
La atención es buena y los doctores no son malos pero tampoco muy buenos, buen lugar para una emergencia pequeña que no sea de vida o muerte. El costo (precio) de una consulta de emergencia en las noches es de $400 pesos y creo que la consulta normal cuesta $300, para el precio y la atención creo que están bien, no es tan exagerado

4 Magda Gongora - 6 months ago

(Translated by Google) Personally, I have had very good doctors, it is a pity that Dr. William is no longer consulted, he is an excellent Gastroenterologist. In psychiatry Dr Justiniano Colin is one of the best doctors, he is the best of all, however the Dermatologist, although he recommends good medications, does not allow an excellent experience in the consultation and much less gives the confidence to explain the health problem that has been presenting , I only went to two consultations and did not return, it is very offensive when addressing people and more so young people. I ask you in the most attentive way to ask the Dr to improve his attitude, because one pays to be heard and to attend to our discomforts, but it seems that this doctor is only interested in prescribing and humiliating patients, besides that he always has the music at volume when he consults.!

(Original)
En lo personal me ha tocado muy buenos médicos, lastima que el Dr William ya no se consultas, es un excelente Gastroenterologo. En psiquiatra Dr Justiniano Colin es uno de los mejores médicos es el mejor de todos, sin embargo el Dermatólogo aunque recomienda buenos medicamentos no permite tener una excelente experiencia en la consulta y mucho menos da la confianza de explicarle el problema de salud que se viene presentando, yo fui solo a dos consultas y no regrese, es muy ofensivo al dirigirse a las personas y más a los jóvenes. Les pido de la manera más atenta que le pidan al Dr que mejore su actitud, porque uno paga para ser escuchado y que atiendan nuestro malestares pero tal parece que este doctor no le interesa más que recetar y humillar a los pacientes, adema que siempre tiene la música a volumen cuando da consulta.!

4 brayan MR (BMR) - 4 months ago

(Translated by Google) This hospital is many years old, my mother, had me here and the attention of Dr Escobar, gynecologist is fantastic, I don't know if he still works here, but even when we attended a Gallbladder operation, Dr Escobar never left us alone (no being her specialty, I come in to give my mother peace of mind) and like everyone else, the attention to collection leaves a lot to be desired, the lady has been there for years, I see it difficult for them to change her.

(Original)
Este hospital tiene muchos años, mi madre, me tuvo aquí y la atención del Dr Escobar, ginecólogo es fantástico, no sé si aún trabaje aquí, pero incluso, cuando asistimos a una operación de Vesícula, el dr Escobar nunca nos dejó solos (no siendo su especialidad, entro para darle tranquilidad a mi madre) y como todos, la atención de recoeciond eja mucho que desear, la sra lleva años ahí, veo difícil que la lleguen a cambiar.