Holiday Inn Express Mexico Basilica, an IHG Hotel

4 Adam Beguelin - a month ago

The hotel was clean and comfortable. They seem to have a problem with the maids walking in on people. This happened to us too. Make sure you lock your door and use a do not disturb sign.

The breakfast was a bit repetitive. I liked it well enough but not my wife. The coffee was not good.

I liked the gym as well. Had everything I needed for a good workout.

The rooms are quite dark and don’t get much natural light.

Desk was nice and helpful.

5 Quasimodo - a month ago

Nice place; clean and fresh with attentive staff and an on-site restaurant. Free breakfast included. Just don't get a room on the first floor as the random noises from the car park below, or the gym next door can make sleeping difficult.

4 Beau Brasseaux - a month ago

Hotel itself is great.
The pros
Amazing bed comfort, nice staff ,and good breakfast.

The cons
Awful area ,everything closes at night due yo dangerous area and you get randomly Frisk or harassed by police walking around at night. Loud rooms by highway.

0 EM2021 - a year ago

Pros: I was impressed with the kindness of the staff and the cleanliness of the hotel. The bed was comfortable and everything appeared to be brand new. The breakfast offerings were decent, especially considering the pandemic. I appreciated the hotel store that sells water, snacks, and medicine.

Cons: A lot of light leaks around the door into the room, which made it hard to sleep. This is an issue since the bed is right in front of the door. Also, the towels were very abrasive - seriously, it was like drying off with sandpaper. The TV was nice, but was not in a very good position to actually watch it from the bed. It also does not have a way to connect to your phone/computer, so if you want to watch anything that's not on cable you'll want to bring an HDMI cord (Chromecast won't work). There is no mini fridge in the standard rooms, so if that's important to you upgrade to the suite.

Overall I enjoyed my stay and I feel that for the money, this hotel would be hard to beat. Again, the staff was amazing and very kind.

4 Nandakumar Nagarathnam - a year ago

Nice hotel reasonable rates with good n clean rooms, friendly staff, reasonable breakfast, good internet, etc,. Recommend others to stay in this property.
My special thanks to Ms.Irma at Reception who is friendly, speaks English, courteous n helpful to all your hotel needs during our stay. I recommend hotel management to give a bigger role to her as she can produce results.
Kitchen staff Mr.Alessandro who too speaks English, courteous n helpful to our daily breakfast needs. He too can be given bigger role.
Last not but not least, we are particularly upset n unhappy with Ms.Maricela’s rude attitude towards serving breakfast not only to us but to most of the guests which is very very bad n will reflect bad on hotel’s property name in the long run. Suggest management to shift her to the back end of the operations n give her nice hospitality training on how to treat hotel guests as removing her will snatch away her job which is not good too.

This is my sincere opinion both to future guests n hotel management.

I leave it to hotel management to take appropriate action accordingly.

0 Adam A - 10 months ago

Most people aren’t going to stay so far inland in Mexico City if they’re foreigners, but according to locals this is a good location because it’s on a main street. The street is always busy and there’s people on the corners late into the night keeping you safe. You should still be careful but there’s safety in numbers. The curtain was also AMAZING. Super thick black out curtains, I wish I had those in my room.

0 Zulfikar Maredia - a year ago

Pros: During my short stay at This hotel in Mexico city, I and my parents had great experience regarding peaceful stay. Room size is good. Mattress on bed was firm and very comfortable. Elevator access from basement parking was blessing due to heavy 32 kg checkin baggages. Hotel allow out side food and we ordered indian food over Ubereats, but hotel doesn’t provide plates or cutlery for food ordered from outside (which is obvious). Overall it was a great stay.

Cons: My dad being vegetarian, had no choice for food. Restaurant start at 2:00 pm is really too late for lunch, especially for senior citizens.