Hilton Mexico City Santa Fe

5 F HG - a month ago

Very beautiful, classy, spacious, serene hotel! Great location. Great pricing…
The place is one of the prettiest Hiltons I have been too… Rooms have a spectacular view of the city… Rooms are clean and well spaced… Quality food with great tasting… Staff was very friendly, professional and attentive… 5+ stars…

3 Thomas - 2 months ago

Standard hotel with standard facilities and services. My room was quite dark as a result of a narrow and shaded window and curtains that could not be opened easily. Gym and rooftop pool are exceptional. Breakfast starts at 07:00 only. Staff is friendly and makes efforts.

5 Robert Gtz - 4 weeks ago

Visited to celebrate my birthday with my partner. Cesar the front desk supervisor went above and beyond with personalized service to make my stay truly unique and enjoyable, He upgraded me to a very spacious suite after I told him I was here for my birthday.
I am a Hilton a Diamond member and was able to enjoy top quality service and wonderful hotel amenities such as the Diamond executive lounge which had Diamond member breakfast and evening happy hour, truly enjoyable with the incredible views from the terrace which had plenty of seating. Every staff member I interacted with was very friendly and offered assistance. My room was very spacious and clean with excellent air conditioning and great hot water pressure. The suite had a wet bar with fridge, table sitting area Including a separate living room which made relaxing much more enjoyable. Plenty of natural light from the floor to ceiling windows.
The hotel was connected to the mall which was super convenient to Selecto supermarket, vip movie theater and some good restaurants.

Veronica from housekeeping was truly amazing. She serviced our room a few times and ensured the room was always super clean and refreshing after a long day. I wanted to give her a special shout out for her personalized details which impact in a meaningful way. I had some flowers my partner gave me just in the sink as I didn’t have a vase. After she serviced the room my flowers were in a vase with a personal note that had a positive message. Again it’s the little things that are truly meaningful. She made me feel happy and special. Sometimes hotels forget the true meaning of “personal touch” Veronica is a asset to this hotel for her wonderful service.
I hope the hotel General Manager reads this to know how amazing the staff is. Truly 5 star service. I travel allot and this is a hotel I won’t forget. Truly Hilton Diamond level service.

Thank you very much for a unforgettable stay.
Hilton Diamond Member approved, 5 stars.

1 Alvin Lee - a month ago

Horrible experience!!!The service guy not prefessional at all. Charged wrong amount from credit card, invoice with wrong information. Even lost the email address gave to him, recived the invoice after call their service phone to provide the email address again.

5 Jose Alvarez - 3 weeks ago

Very nice place, very good location. A downside recently is that a lot of restaurants and other business around are now closed.

5 Andrew Arias - 2 months ago

Service and hotel were both top notch. Would highly recommend to anyone staying around Mexico City. Hotel is connected to an indoor mall as well.

5 Eser Manav - 6 months ago

The Hilton Santa Fe is where you want to stay when traveling to Mexico City. The staff is beyond inviting and will help you with anything that you need and do it in a timely fashion. All the staff is absolutely spectacular but i want to reach out and tell Pedro he is the BEST! He works the night shift!