Hilton México City Airport

4 Mishan Andre - 2 months ago

Great location and easy access. Busy place! Need to make some improvements to the interior rooms. I like the price, but I would love to pay a few more dollars and have the placed fixed up a bit. Our rooms were a little tired. We also had a hard time moving suitcases over the ripples in the rug in the hallways.

1 yinnan wang - a month ago

The hotel is managed very poorly.
I booked the room for my mom, who travelled by herself after 30 hours flight. The hotel need my credit card, and kept saying the cards got rejected. I contacted my credit card company immediately and they confirmed no transactions were attempted and they didn't decline anything.
I called hotels front desk several times. The calls were either never picked up, or got hung up after 1 or 2 seconds. I called Hilton service number, and Hilton phone agent was able to connect the hotel. After being on several calls with different agents, Hilton Mexico City Airport Hotel finally was able to send me an credit card authorization form.
I filled in the information and thought now the issue finally got resolved after 1-2 hours' struggle. But the email got bounced back, as the return email address provided on form has been disabled. I have never seen a hotel was so disorganized. I wouldn't recommend to anyone else!

5 Michael J. Oghia - a month ago

Everything was great, I only wish there had been a mini fridge or cooler in the room (as I had brought fruit with me, but could only store it by wrapping it in a towel). Otherwise, everything was perfect, the staff were great, and I'd certainly stay with them again.

4 David Przybilla - a month ago

Convenient , near to security and boarding gates . Lobby has a great view of landing planes.
Facilities are a bit run down and old. Good for a night to recover from jet lag or to rest while you take your next flight

5 Ramon Gonzalez - 2 months ago

I had a late dinner at the hotel restaurant. Was tired and had to work while dining so kept telling all to be patient while I worked and tried to figure out what to eat. The server, Alejandra, was so patient and attentive. Great recommendations and amazing food and drinks. So pleased with the service. Hope I can make it back! Thank you!!! Gracias…

3 Héc Mo - 3 months ago

I have an issue with the invoice, I left my RFC and email 3 weeks ago and hadn't get back the Invoice in my email. I've been trying to get someone at the front desk but the phone are un answered. Need someone to talk to but seems impossible.

Over the facility:
The rooms are little small for a Hilton, but the convenience of being inside the Airport is great. The Lobby, bar and restaurant are in really good shape. but inside the corridors are bit shady.

5 Noah Castillo - 3 weeks ago

Room was neat u0026 clean, employees were really understanding and nice, got us everything we needed. Alejandra in the restaurant had excellent customer service.