Gran Hotel Ciudad de México

5 Zuriel Morales - 3 months ago

This hotel is absolutely perfect!!! My wife and I stayed at the hotel for a week. The service is the best, and the hotel is beautiful. Francisco (head of security) took the time to explain the history of the building and even took me on a mini tour. Additionally, EVERYONE: from the bellhop, doormen, receptionist, cleaning staff, and security was extremely polite, friendly, and helpful. On your next trip to Mexico City I highly recommend you stay here. You will definitely not regret it.

5 Ben CZ - 2 months ago

Easy and fast check in. The rooms are spacious and luxurious and the service was impeccable. Of course it goes without saying that if the purpose of your visit is to see the historic town and the surroundings, this is a very good choice. The lobby of the hotel is worth visiting even if you are not planning to stay. The rooftop restaurant had a good breakfast buffet with an food ordering station. This hotel is overpriced compared to hotels in the area but I nonetheless recommend it and would go back to it.

5 Misael Hernandez - a month ago

Finally was able to stay in this breathtaking Hotel. From the moment you walk in it’s an experience. They always make you feel special and always make sure you enjoy your stay. We had the zocalo view from our room which was amazing every morning and evenings. Don’t miss the opportunity to have breakfast/brunch in the upstairs restaurant. They have great choices all different dishes from Mexico and everything is fresh from the Orange juice to the handmade tortillas. Will definitely come back to this amazing hotel.

4 Dillon Rodriguez - 3 months ago

Was really hoping I could rate this 5 stars but clearly I was not. Simple things prevented it, and one was there is no refrigerator in your room despite ample space available, and my shower was clogged the first day. To their credit they did fix it the same day I mentioned it (after I had to take a shower in a flooded tub) but I don’t expect this should have even occurred. Their restaurant/bar is a good sit down place to enjoy a nice rooftop meal, but for patrons that just want to pop into the “hotel bar” for a quick drink have to ask for a table and sit alone in the dining area instead of any common bar area. Customer service was good.

5 Caleb Edens - a month ago

Beautiful hotel but the star of the show is the service. I could not rate the service any higher. Hands down the nicest staff we have ever experienced at any hotel. They poured us champagne upon our arrival, gave us a short tour with some hotel history, gave us a ride in the old cage lift (very cool), brought our bags to the room, and explained every amenity in the room/in general. In addition, on the bed they left us a small welcome treat that was customized with my name. We unfortunately had to check out before breakfast, so they offered to give us box lunches to go at no additional cost. The sandwiches they packed were really good; especially for being a free gift that they did not need to do for us. Excellent service, truly a treat.

5 Ana Arguello - a month ago

I had never felt so pampered as in this hotel, the staff was always very friendly and cordial. Amazing breakfasts and they made us vegan options. Cinthia at reception is wonderful, she gave me good advice to enjoy the city. With the security measures up to date, they took care of us all the time, they checked our temperature and sterilized everything. Thank you very much for making my stay a great week.

5 Ofelia Marquez - 2 months ago

My friends and I had the pleasure to have a wonderful Sunday brunch on the terrace restaurant overlooking the iconic Zócalo. Our servers Fredi and Humberto not only met, but anticipated our needs while feasting on delicious traditional Mexican dishes.
I HIGHLY recommend this experience to locals and tourists.