Four Points by Sheraton Mexico City, Colonia Roma

3 Mazahir Rahim - 2 weeks ago

This particular hotel was my first stay at the Four Points and it started out as a bad experience. We were a large group of people and the room given to me was one without any windows. Claustrophobic. Immediately requested a change of rooms and got all kinds of excuses but I stood my ground. Finally got a change to a room with a tiny window looking out. Relief!. The location of the hotel is quite central and their breakfast is amazing. Wonder why they do not have a mini fridge in the room.

5 Janell Carbonell - 5 months ago

Excellent hotel with a fantastic location. The area is safe and easy to walk to many restaurants. The rooms are spacious, comfortable beds and a great shower! The staff is wonderful, specifically Franco and Alejandro from the restaurant/ bar, Pedro at the entrance who were always ready with a smile and offered great recommendations.

5 Xitlaly Longoria - 5 months ago

The service was great and we felt very welcomed! The barrista/bar tender was supper nice and made everyone feel safe he was very welcoming and recommended safe places to visit. He is just a joy of light! Thanks Franco!!!
I think if I come back to Mexico, this hotel will be my first option!

2 Patrick Hanna - 5 months ago

Very disappointed with my experience there. I booked a junior suite, which was nice and comfortable. It was located on the 6th floor. But the big problem is that in the morning, I got woken up at 6am due to loud noise. It turns out that the gym was located just above my room. What kind of design is that? Who in their right mind would put a gym just about the rooms? Whoever came up with that design probably never stayed in a hotel before, or is incredibly incompetent (or both). If you choose to stay there, make sure you don't get a room on the 6th floor.

Also, they have two lifts and only one is working. So prepare to wait to go up and down.

5 Rose - 8 months ago

This was our first time staying in CDMX. We had a wonderful stay at Four Points. This is a safe and lively area day and night. The hotel is clean, comfortable, and they provide you with all the amenities you need. They have a good gym, breakfast included, laundry service, bar/restaurant, and extremely kind and helpful staff. Special thanks to Franco, Valentino, and Zuyhin! You really helped make our time there special.

1 D K - 7 months ago

Great location but absolutely AVOID this hotel if you’re planning on working remotely. There is no business center (one is pictured on the Marriott website/app and no longer exists after a recent remodel). The lobby has a table and outlets but it is extremely loud, so impossible to take calls. The rooms are dark and depressing + the issues of housekeeping/ travel partners etc.

We asked if there was a meeting room or something we could use and they said they would charge by the hour (for a small windowless room behind the reception that was still quite loud).

The app also shows a lovely rooftop- That does NOT exist.

The breakfast is gross (frozen veggies and pasta for breakfast??)

In general, staff and service is not up to normal Marriott standards.

5 Dwr Cs - 2 months ago

Great neighborhood and staff. Really enjoyed the hotel